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Assisted Living

The Parc at Sharon Amity

Limited public data on The Parc at Sharon Amity. Call, tour, and ask to meet current residents' families — your own impression matters most.

4025 N. Sharon Amity Road, Windsor Park · Charlotte, NC 2820564 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.7/5

based on 23 Google reviews

5
4
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1

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What this means for your family

The facility has shown a significant upward trend in quality, with recent reviews describing a highly professional and compassionate environment. However, because of serious historical allegations regarding safety and management communication, families should perform due diligence by asking about current protocols for incident reporting and staff accountability.

Google Reviews

Google Reviews

23 reviews analyzed
Recent reviews from 2025 overwhelmingly praise the facility for its compassionate, attentive staff and high standards of sanitation. However, historical reviews contain serious allegations regarding patient safety, management communication, and potential neglect that families should investigate thoroughly.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean8.0ActivitiesN/AMedsN/AMemory9.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • High standards of cleanliness and sanitation
  • Strong commitment to dementia and memory care
  • Professional and kind administration

Concerns

  • Historical allegations of patient neglect and safety issues (mentioned by 2 reviewers)
  • Unprofessional communication from management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02016(1)4.82018(4)1.02019(1)2.02020(5)3.32021(3)4.72022(3)4.82025(6)

Distribution

5
12
4
4
3
0
2
1
1
6

How They Respond to Reviews

26%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the administration is very involved in responding to community feedback; how does the management team typically communicate important updates or changes to families?
  • 2With your specialized focus on memory care, what specific daily activities or sensory programs do you have in place to engage residents with dementia?
  • 3The cleanliness of the facility is clearly a priority here, so could you walk me through your daily sanitation and housekeeping routines?
  • 4How does the nursing staff coordinate care and monitor resident safety during the overnight hours or during medical emergencies?
  • 5Since the staff is often described as very compassionate, how do you handle the transition process to ensure new residents feel welcomed and attended to right away?
  • 6What is the protocol for communicating with families if there is ever a change in a resident's health status or a specific safety concern arises?

Personalized based on this facility's data


Key Review Excerpts

The staff couldn't be more impressive. Everyone is so attentive to all of the needs and concerns of both resident and their family.

Recent resident's family · 2025★★★★

Wayne and his team immediately embraced him and saw and understood his unique presentation of the disease and the Parc became his home until he passed away in July.

Dementia patient's family · 2021★★★★

I was so apprehensive of placing her in a memory care facility because of the horror stories you can hear about them. I never once had any concerns about my Grandmothers care or any complaints for any of the staff.

Memory care family member · 2020★★★★★
Source: 23 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

18total
20deficiencies
Jan 9, 2025Complaint
Health CareD 273

The facility failed to ensure proper referral and follow-up to meet the acute health care needs of a resident. Specifically, there was no documentation that the Primary Care Provider was notified that Resident #6 was refusing meals, and there was no evidence of communication between care staff regarding this change in condition.

Jan 9, 2025Complaint
Health Care410A NCAC 13F .0902(b)

The facility failed to ensure referral and follow-up to meet the acute health care needs for Resident #6, who was refusing meals. There was no documentation that the Primary Care Provider was notified of the meal refusals, which prevented the implementation of necessary nutritional interventions like supplemental shakes.

Nutrition And Food Service410A NCAC 13F .0904(d)(1)

The facility failed to ensure that each resident was served a minimum of three nutritionally adequate meals at regular times. Specifically, Resident #6 was not provided breakfast or lunch trays in the dining room when refusing to leave her bed, and staff failed to provide alternative meal service to meet nutritional requirements.

Oct 25, 2024Other
Nutrition and Food ServiceD 310

The facility failed to ensure that a resident was served the correct physician-ordered diet. A review of records showed a discrepancy between the resident's prescribed mechanical soft diet and the diet orders documented in the kitchen, leading to potential inaccuracies in meal service.

Oct 25, 2024Other
Nutrition and Food ServiceD 310

The facility failed to ensure that a resident was served the correct physician-ordered diet. Specifically, a resident prescribed a mechanical soft diet was observed being served a regular consistency meal consisting of turkey, biscuit, sweet potatoes, and zucchini strips.

Jan 2, 2024Complaint
Resident RightsC-tag not explicitly provided

The facility failed to ensure a resident was free from physical and mental abuse during a shower refusal. Two staff members allegedly forcefully threw the resident in the bathtub and into bed, resulting in a lumbar vertebra fracture that required hospitalization and a kyphoplasty procedure.

Jan 2, 2024Complaint
Resident Rights10A NCAC 13F .0909

The facility failed to ensure a resident was free from physical and mental abuse following a shower refusal, which resulted in a fractured vertebra and a seventeen-day hospitalization. Specifically, there was no documentation of interventions used to manage the resident's aggressive behavior or the refusal of care.

Apr 29, 2021Complaint
Medication LabelsD 352

The facility failed to ensure medications were properly labeled for 2 of 6 sampled residents. Specifically, a pharmacy-generated label on a medication pouch for Resident #4 did not reflect a recent physician's order change for insulin dosage, leading to an incorrect administration attempt.

Apr 29, 2021Complaint
Medication LabelsNNYW11

The facility failed to ensure medications were properly labeled for 2 of 6 sampled residents. Specifically, for Resident #4, the pharmacy-provided pouch for Novolog FlexPen contained an outdated dosage instruction (20 units) that did not reflect a recent physician order change to 23 units.

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References & Resources

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