Pawtucket Falls Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews

Watch Pawtucket Falls Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Below average in RI · Below recommended RN staffing · Above average staffing · $241,130 in fines
What this means for your family
The facility has seen significant investment in renovations and new management, which is reflected in recent positive feedback regarding rehab services. However, families should be vigilant about staffing ratios and communication, as multiple reviewers continue to report long response times and concerns regarding clinical oversight.
Google Reviews
Google Reviews
86 reviews on Google“Pawtucket Falls Healthcare Center presents a polarized experience, with recent reviews highlighting significant improvements in facility renovations and a new management team. While many patients praise the physical therapy department and attentive nursing staff, other families report severe concerns regarding understaffing, medical neglect, and poor communication during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Newly renovated rooms and clean environment
- Attentive and professional nursing staff
- Responsive new management team
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 6 reviewers)
- Poor quality and unappealing food (mentioned by 5 reviewers)
- Medical errors and lack of proper clinical oversight (mentioned by 4 reviewers)
- Rude or dismissive behavior from staff members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has recently undergone renovations; how do these updates impact the daily living experience for residents?
- 2With the new management team in place, what specific steps are you taking to ensure that residents receive timely assistance when they press their call lights?
- 3I see that physical and occupational therapy are strong points here; how do you integrate these services into a resident's daily routine?
- 4Could you walk me through your current process for medication management and how you ensure accuracy and clinical oversight for each resident?
- 5I appreciate that you actively respond to feedback online; how do you incorporate that family input into improving the quality of the dining program?
- 6Given the recent health inspection results, what proactive measures is the clinical team taking to improve safety protocols and overall care standards?
Personalized based on this facility's data
Key Review Excerpts
“The staff is excellent. They are polite, caring and very professional. My loved one who resides there likes the food and the options that are offered.”
“I was at the facility for short term and my overall experience was amazing. The staff was amazing. I specifically enjoyed the first shift staff, they met all my needs and helped assist me in my time of need.”
“Under staffed !!!!!! some are so overwhelmed they sit on desk while the ringer goes off for bathroom or room help for like 30-45 mins at times, they shut the ringer off and still make you wait.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pawtucket Falls Healthcare Center has 19 complaint-triggered deficiencies, indicating families have filed concerns about care quality. The most recurring issues involve medication management, resident safety and accident prevention, and fire safety protocols. While all deficiencies show correction dates, the pattern of repeated complaints about medication errors and safety hazards, including a serious abuse allegation, suggests ongoing care challenges that warrant careful consideration during any visit.
Mar 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 12, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 16, 2024Complaint6
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
May 13, 2024Complaint2
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Mar 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Fine
Aug 16, 2024
$193,160
Fine
Nov 6, 2023
$47,970
Ownership & Operations
Who Operates This Facility
Pawtucket Falls Healthcare Center
for profit
Chain Affiliation
The Mayer Family
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 11
Ownership & Management
Owners
Berkowitz, Leah
Owner (parent company)
Mayer, Giorgio
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit pawtucketfallshc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Adviniacare Pawtucket Pleasant Rehab Center, LLC
1.6 miNursing Home · Pawtucket, RI
Adviniacare Summit Commons, LLC
2.3 miNursing Home · Providence, RI
Grandview Center
3.9 miNursing Home · Cumberland, RI
Hattie Ide Chaffee Home
4.6 miNursing Home · East Providence, RI
Elmhurst Rehabilitation and Healthcare Center
4.6 miNursing Home · Providence, RI
Golden Crest Nursing Centre
5.0 miNursing Home · North Providence, RI