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Nursing HomeMedicaid Investigative

Pawtucket Falls Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

70 Gill Ave, Pawtucket, RI 02861154 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 86 Google reviews

5
4
3
2
1
Pawtucket Falls Healthcare Center Nursing Home in Pawtucket, RI — Street View
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0/ 10
none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Below average in RI · Below recommended RN staffing · Above average staffing · $241,130 in fines

Source: Medicare data

What this means for your family

The facility has seen significant investment in renovations and new management, which is reflected in recent positive feedback regarding rehab services. However, families should be vigilant about staffing ratios and communication, as multiple reviewers continue to report long response times and concerns regarding clinical oversight.

Google Reviews

Google Reviews

86 reviews on Google
Pawtucket Falls Healthcare Center presents a polarized experience, with recent reviews highlighting significant improvements in facility renovations and a new management team. While many patients praise the physical therapy department and attentive nursing staff, other families report severe concerns regarding understaffing, medical neglect, and poor communication during off-hours.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean8.0Activities6.0Meds2.0Memory7.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Newly renovated rooms and clean environment
  • Attentive and professional nursing staff
  • Responsive new management team

Concerns

  • Chronic understaffing leading to long wait times for assistance (mentioned by 6 reviewers)
  • Poor quality and unappealing food (mentioned by 5 reviewers)
  • Medical errors and lack of proper clinical oversight (mentioned by 4 reviewers)
  • Rude or dismissive behavior from staff members (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(4)'21(8)'23(5)'25(28)'26(3)

Distribution · 86 analyzed

5
49
4
9
3
2
2
1
1
25
13 reviews posted between Oct 29, 2019Nov 2, 2019 · 12 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has recently undergone renovations; how do these updates impact the daily living experience for residents?
  • 2With the new management team in place, what specific steps are you taking to ensure that residents receive timely assistance when they press their call lights?
  • 3I see that physical and occupational therapy are strong points here; how do you integrate these services into a resident's daily routine?
  • 4Could you walk me through your current process for medication management and how you ensure accuracy and clinical oversight for each resident?
  • 5I appreciate that you actively respond to feedback online; how do you incorporate that family input into improving the quality of the dining program?
  • 6Given the recent health inspection results, what proactive measures is the clinical team taking to improve safety protocols and overall care standards?

Personalized based on this facility's data


Key Review Excerpts

The staff is excellent. They are polite, caring and very professional. My loved one who resides there likes the food and the options that are offered.

Long-term resident's family · 2025★★★★

I was at the facility for short term and my overall experience was amazing. The staff was amazing. I specifically enjoyed the first shift staff, they met all my needs and helped assist me in my time of need.

Rehab patient · 2025★★★★★

Under staffed !!!!!! some are so overwhelmed they sit on desk while the ringer goes off for bathroom or room help for like 30-45 mins at times, they shut the ringer off and still make you wait.

Long-term resident's family · 2024☆☆☆☆
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
4.16hrs
OK
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.4%
RI
22.7%
Providence
20.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
19.4%
RI
22.4%
Providence
22.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.5%
RI
16.6%
Providence
15.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.5%
Worse than Avg
Here
91.5%
US
95.5%
RI
95.3%
Providence
95.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.6%
Mixed vs Avgs
Here
15.6%
US
14.4%
RI
19.5%
Providence
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
12.1%
RI
15.5%
Providence
14.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.2%
Worse than Avg
Here
59.2%
US
81.8%
RI
77.7%
Providence
76.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.2%
Worse than Avg
Here
66.2%
US
79.7%
RI
78.2%
Providence
78.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
RI
2.0%
Providence
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (8.7)
18 complaint-triggered
$241,130 in fines

Pawtucket Falls Healthcare Center has 19 complaint-triggered deficiencies, indicating families have filed concerns about care quality. The most recurring issues involve medication management, resident safety and accident prevention, and fire safety protocols. While all deficiencies show correction dates, the pattern of repeated complaints about medication errors and safety hazards, including a serious abuse allegation, suggests ongoing care challenges that warrant careful consideration during any visit.

Mar 25, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 23, 2024Complaint
1
0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Dec 12, 2024Routine
7
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Aug 16, 2024Complaint
6
0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

May 13, 2024Complaint
2
0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Mar 26, 2024Complaint
1
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Federal Penalties

Fine

Aug 16, 2024

$193,160

Fine

Nov 6, 2023

$47,970

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pawtucket Falls Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Mayer Family

Chain Size

11 facilities nationwide

Chain avg rating: 3.3/5 · Rank 5 of 11

Ownership & Management

Owners

Berkowitz, Leah

Owner (parent company)

50%

Mayer, Giorgio

Owner (parent company)

50%

Key personnel

Akhtar, AliContracted Managing EmployeeCrespo, StephenContracted Managing EmployeeElkins, StevenW-2 Managing EmployeeCrespo, StephenOfficer / DirectorMayer, GiorgioOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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