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Assisted Living

Patriots Landing-Operations, LLC

Families consistently rate this highly — reviewers highlight warm, friendly, and attentive staff. Schedule a visit to confirm the fit.

1600 Marshall Circle, Dupont, WA 98327157 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.1/5

based on 85 Google reviews

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Patriots Landing-Operations, LLC Assisted Living in Dupont, WA — Street View
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What this means for your family

Patriots Landing offers a beautiful, resort-like environment with very engaged staff, making it a strong contender for those prioritizing social activities and a modern facility. However, families should be aware of recurring concerns regarding dining consistency and management responsiveness; we recommend asking for a tour of the dining area and clarifying communication protocols during the intake process.

Google Reviews

Google Reviews

85 reviews on Google
Patriots Landing is generally viewed as a modern, resort-style facility with a strong emphasis on staff friendliness, cleanliness, and engaging activities for residents. While many families praise the quality of care and the welcoming environment, some residents and family members report significant frustrations regarding management responsiveness, dining service consistency, and occasional billing or administrative issues.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean8.0Activities9.0MedsN/AMemory7.0Comms4.0Value3.0

Strengths

  • Warm, friendly, and attentive staff
  • Clean, modern, and well-maintained facility
  • Engaging activities and community events
  • Resort-like atmosphere

Concerns

  • Inconsistent dining services and kitchen management (mentioned by 3 reviewers)
  • Management responsiveness and communication issues (mentioned by 3 reviewers)
  • Billing disputes and perceived focus on profit over care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(6)'19(3)'21(1)'23(16)'26(2)

Distribution · 92 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to feedback from the community; how does the management team use that feedback to improve communication with families?
  • 2The facility looks incredibly modern and well-maintained; what specific steps does the team take to keep the common areas and resident rooms looking so resort-like?
  • 3We would love to hear more about the monthly calendar—what are some of the most popular community events or engaging activities that residents look forward to?
  • 4Since dining is such a central part of daily life, how does the kitchen team manage menu variety and ensure consistent meal quality every day?
  • 5How does the staff handle medical emergencies or changes in care needs during the overnight hours?
  • 6When it comes to monthly statements and care costs, what is the best process for families to communicate with the billing department to ensure everything is clear and transparent?

Personalized based on this facility's data


Key Review Excerpts

The Memory Care staff are the best! They treat my mom and us so nice. A very caring staff. They take the time to talk to me about my mom and answer any questions and concerns I may have.

Memory care family member · 2022☆☆☆☆

The kitchen is horribly managed. There are frequent statements of 'we are out of that.' And the things they are out of, are ridiculous; hot dogs, chili, mustard, sandwich meats, breakfast sausage, Bread. How can you run out of staples?

Current resident · 2026★★★☆☆

Although most of the workers are very kind, management is extremely slow and unresponsive. Multiple messages and requests for contact can go unanswered for weeks.

Family member · 2020☆☆☆☆
Source: 85 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
51deficiencies
Sep 12, 2025Inspection
CleanReport

The inspection report states that the Department completed a full inspection and found no deficiencies.

Aug 26, 2025Fire

Inspection conducted on 06/10/2025 resulted in a 'Disapproved' status. A follow-up indicates all violations noted during previous related inspections have been corrected as of 08/26/2025.

Abatement of Electrical HazardsIFC 603.2 2021

Electrical outlet in pool area next to mechanical room shows burn marks.

Inspection, Testing and MaintenanceIFC 907.8 2021

Failed to provide monthly smoke alarm inspection documentation. Fire alarm system in yellow status due to mechanical room PIV.

Power TestIFC 1031.10.2 2021

Failed to provide documentation showing 1.5 hour power test of exit signs and emergency lights.

Owner's ResponsibilityIFC 701.6 2021

Failed to provide documentation showing annual inspection of fire-resistance-rated construction (fire walls).

MaintenanceIFC 915.6 2021 WAC

Failed to provide documentation showing testing and maintenance of CO alarms.

MaintenanceIFC 1203.4 2021

Failed to provide annual inspection report, weekly inspection logs, and monthly 30-minute full load test logs for generator.

Testing and MaintenanceIFC 903.5 2021

Sprinkler heads loaded with debris in front of memory care room 144, kitchen cooler, and entire kitchen. Quick response heads due for UL testing.

Emergency Lighting Equipment Inspection and TestingIFC 1032.10 2021

Exit signs by rooms 302, 369, 335, 201, 202 did not activate; exit sign by room 147 needs chevron fixed.

Portable Fire ExtinguishersIFC 906.2 2021

Elevator mechanical rooms A, B, and C missing monthly fire extinguisher inspection logs.

Activation TestIFC 1032.10.1 2021

Failed to provide documentation showing 30 second monthly activation test of exit signs and emergency lights.

Fire Door Inspection and TestingNFPA 80

Failed to provide annual fire door inspection documentation. Janitor closet door next to memory care 145 failed to latch.

Jul 21, 2025Investigation

A follow-up inspection on 09/22/2025 confirmed that all listed deficiencies (WAC 246-215-03306-1-d, WAC 388-78A-2305-1, WAC 246-215-03309, WAC 388-78A-2305-1) were corrected.

Preventing food and ingredient contaminationWAC 246-215-03306Corrected Jul 21, 2025

Facility failed to store dry goods in a manner that protected them from contamination; open boxes and containers were found on the floor and shelves.

Food sanitationWAC 388-78A-2305Corrected Jul 21, 2025

Facility failed to manage food and maintain food service facilities in compliance with chapter 246-215 WAC.

Preventing food and ingredient contamination - Food storage containersWAC 246-215-03309Corrected Jul 21, 2025

Facility failed to ensure food ingredients removed from original packaging were properly labeled with the common name.

Apr 23, 2025Investigation

Follow-up inspection on 07/21/2025 found no new deficiencies and that the identified WAC 388-78A-2140 deficiency was corrected.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to address fall risks in the care plans of 3 of 3 sampled residents, despite assessments identifying them as being at risk for falls.

Aug 6, 2024Fire

Facility status is Disapproved; next inspection scheduled on or after 2024-08-21.

Listing in Group I-2 occupancies603.5.1.1

Unapproved multi-plug found in Rm. 225 powering patient-care equipment without circuit breaker protection.

Extinguishers weighing more than 40 poundsIFC 906.9.2 2021

Class K extinguisher in kitchen installed higher than 3.5 feet; missing required warning placard.

ReliabilityIFC 1032.2 2021

Multiple exit signs missing or showing incorrect direction; audit required.

Fire extinguisher inspection frequencyNFPA Standard 10 Section 6.2.1

Fire extinguishers in elevator mechanical closets lacked documented monthly inspections; complete inventory of extinguishers with locations and documented maintenance required; empty fire extinguisher found in cabinet by Rm. 300.

Penetrations - Maintaining protectionIFC 703.1 2021

Unsealed ceiling penetrations in artwork/panel room; missing ceiling tiles in Rm. 165/laundry, service hall corridor, and maintenance office.

Smoke alarm maintenanceIFC 907.10 2021

Facility must create plan to replace smoke alarms exceeding 10 years of age by April 2025.

Fire drill frequency and record keepingFire Drills

Missing Day shift fire drill for Q2 2023; missing Day or Swing shift fire drills for Q4 2023.

Sprinkler systems testing and maintenanceIFC 903.5 2021

Missing quarterly reports, annual forward flow test, and 5-year FDC hydro test report; loaded sprinkler heads found in kitchen and laundry.

Activation testIFC 1032.10.1 2021

No documentation of monthly emergency lighting tests; inventory of all emergency lighting required.

Circuit identification and accessibilityNFPA 72 10.6.5.2

Fire alarm circuit breaker in electrical panel room missing required locking device in the 'ON' position.

Door operationIFC 705.2.4 2021

Janitor/electrical room door between 166/167 failed to self-close and latch.

Illumination requiredIFC 1008.2 2021

Inoperable lighting in E wing (2nd floor) and A wing (1st/2nd floor) stairwells; facility-wide audit required.

Sep 13, 2023Fire

Inspection on 09/13/2023 indicates that all violations noted during previous related inspections have been corrected and the facility is now approved.

Equipment Rooms - StorageIFC 315.3.3

Main electrical room and pump room being used for storage.

PenetrationsIFC 703.1

Open conduits/penetrations observed throughout the facility.

Extinguishing System ServiceIFC 904.12.5.2

Missing documentation for two semi-annual kitchen suppression system services.

Fire DrillsGroup I/R2/E

Missing documentation for required fire drills across various shifts/quarters.

Extension CordsIFC 604.5

Improper use of extension/flexible cords found in the facility.

Opening protectivesIFC 703.2

Multiple fire doors failed to latch properly or were missing closure hardware (Rooms 330, 323, 306, 220, 235, electrical room, staff/special care lounges).

Fusible Link MaintenanceIFC 904.5.2

Facility requires heat survey for commercial hood to determine correct fusible link rating.

Smoking - Prohibited AreasIFC 310.2

Lack of proper signage for no-smoking areas near back entrance and gas line.

Fire-resistance-rated constructionIFC 701.6

Missing records of annual fire wall inspection and repairs.

Sprinkler TestingNFPA 25

No documentation for annual forward flow test of backflow preventers.

Fire Door InspectionNFPA 80

No documentation for annual fire-rated door inspection.

Hoods/Duct CleaningIFC 607.3.3

Commercial kitchen hoods require cleaning.

Duct and Air Transfer OpeningsIFC 706.1

No documentation for fire/smoke damper testing in the last 4 years.

Power TestIFC 1031.10.2

Failed to perform annual 90-minute emergency lighting power tests; 20+ failed exit sign batteries.

Jul 31, 2023Fire

Approval Status: Disapproved. Next inspection scheduled on or after 08/09/2023. Manual note on page 4 mentions documents provided via email on 7-3-2023 regarding fire wall construction.

Fusible Link MaintenanceIFC 904.5.2

Facility must have a heat survey performed for commercial hood to determine required fusible link rating.

Storage in mechanical/electrical roomsIFC 315.3.3

Main electrical room and pump room being used for storage.

Power TestIFC 1031.10.2

Failed to replace 20 or more failed emergency backup batteries for exit signs.

Opening protectives maintenanceIFC 703.2

Multiple fire doors failed to self-close and latch (Rooms 330, 323, 306, 220, 235, spa 235, generator, staff lounge, special care lounge).

Owner's Responsibility for fire-resistance constructionIFC 701.6

Facility unable to provide record of annual fire wall inspection/repairs.

Sprinkler systems testing and maintenanceIFC 903.5

Facility unable to provide documentation for annual forward flow test completed in last 12 months.

Sprinkler inspectionNFPA 80 5.2.1.1.1

Sprinkler heads found with foreign materials in kitchen, laundry, and kitchen janitor room.

Fire Door Inspection and TestingNFPA 80 5.2

Facility unable to provide documentation of annual inspection/testing for fire-rated doors in the past 12 months.

Duct and Air Transfer Openings protectionIFC 706.1

Unable to provide documentation of fire/smoke damper inspection/testing in the last 4 years.

Extinguishing System ServiceIFC 904.12.5.2

Unable to provide documentation of two semi-annual kitchen suppression system services in the last 12 months.

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References & Resources

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