Public Google reviewers rate this highly and often mention compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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Public Google reviewers rate Passavant Retirement & Health Center - Newhaven Court highly. Reviewers highlight: compassionate and professional nursing staff, seamless continuum of care (rehab to skilled nursing). Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a highly compassionate environment with a strong reputation for seamless transitions between rehab, assisted living, and skilled nursing. While most residents praise the vibrant social community and excellent staff, one reviewer raised a severe allegation regarding neglect and rising costs that should be investigated during a site visit.
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Key Review Excerpts
“They care they take of her and the concern and care for her family is exceptional. We have NO complaints or concerns. From management, to nursing, to dining room and housekeeping - she get great care.”
“My father has been living here for 10 years now and comments frequently how nice the residents and staff are. There are a number of activities for the residents. The train room being the best of course!”
“Positive environment. Team oriented. Therapy, nursing, and social work departments work together to support residents needs. Wonderful for short term rehab.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Passavant Retirement & Health Center - Newhaven Court underwent 28 inspections, resulting in 15 clean reports and 38 recorded violations. Identified issues ranged from administrative errors in documentation and fire drill records to concerns regarding food labeling and medication storage.
The facility's boiler certificate expired on 1/10/25 and was not reinspected until 6/5/25.
Accumulations of lint were observed in the lint traps of two dryers in the second-floor laundry room.
A small indentation was observed on the wall in a resident's bedroom.
A staff person did not receive required annual training in topics including fire safety, emergency preparedness, and resident rights.
The home's financial records for resident #1 did not include specific cash withdrawal amounts and dates.
Unsanitary conditions, including feces stains, were observed on various surfaces in the bathroom of bedroom #226.
The hot water temperature in the bathroom sink of bedroom #228 was measured at 125.7°F, exceeding the 120°F limit.
A staff person did not receive required annual fire safety training from a fire safety expert.
Resident #1 and their designated person did not receive a quarterly itemized account of financial transactions.
No deficiencies are reported in this inspection record.
Resident #1's assessment of care needs was not updated following a significant change in condition.
Resident #1's emergency medical information, including advance directives and DNR orders, was not available in the home during a medical emergency.
The cover to the wall mount soap dispenser was broken and would not latch in a closed position.
The fire drill record for the drill held on 4/22/22 failed to indicate if the drill occurred in the a.m. or p.m.
A section of concrete walkway between the porte-cochere and the parking lot had deteriorated.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Emergency telephone numbers were not posted on or near several telephones in resident rooms.
A resident did not have access to an operable bedside lamp.
A tear in the dryer lint trap mesh created a sharp, protruding wire that posed a skin tear hazard.
Enabler bars on several resident beds were not secured to the frames and had openings posing entrapment hazards.
Carbon monoxide detectors for gas hot water boilers were installed too close to the appliances, violating distance standards.
Passavant Retirement and Health Center
nonprofit
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