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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 29 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Sherwood Oaks has a middle-range Medicare overall rating. Strengths include clean and well-maintained facility. Some reviewers note concerns about poor communication and unprofessionalism in the rehab department (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Sherwood Oaks is generally well-regarded by long-term residents and their families, who praise the clean, secure environment and the kindness of the staff. However, the facility has faced criticism regarding communication issues in the rehab department and concerns about the high cost of living there. While many find the accommodations and care excellent, potential residents should be aware of the significant financial commitment required.
Quality Themes
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Concerns
Rating Trends
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Distribution · 29 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My father has been living in Personal Care for 6 months, and I couldn’t be happier with the facility, all site staff, the PC staff in particular and how well cared for he is. Sherwood is very clean, well-maintained, safe, secure and everyone is well cared for there.”
“I visit my dad here often. He's been here 6-7 years now and has been happy. I know he is being well taken care of, and that even though he lives in a patio apartment he has to check in daily. There are a lot of things to do, plus trips.”
“My Dad has been at Sherwood Oaks for a little over a month in the rehab part. When I tell you that every single person there is amazing, I mean it sincerely.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaint reports leading to 5 deficiencies, indicating ongoing concerns about this facility's care quality. The most recurring issues involve accident hazards and safety supervision, medication management, and care planning. While all deficiencies show correction dates, the pattern of repeated problems with safety hazards across multiple surveys and recent complaints about nursing staffing levels suggest persistent operational challenges that warrant careful consideration during your visit.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Aug 13, 2025
$8,281
Sherwood Oaks
nonprofit
Upmc Senior Communities
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 8
Owners
Upmc Senior Communities INC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
29 reviews from families & visitors
Official Website
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