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Nursing HomeMedicaid Investigative

Passavant Retirement and Healt

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

105 Burgess Drive, Zelienople, PA 16063102 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 19 Google reviews

5
4
3
2
1
Passavant Retirement and Healt Nursing Home in Zelienople, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Above-median deficiencies (9 vs median 8.0)

Above average in PA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

Passavant offers a highly active and well-regarded environment for independent and assisted living, with many families praising the staff and social atmosphere. However, because there are serious, albeit infrequent, allegations regarding the quality of care in the nursing wing, we strongly recommend that you conduct an unannounced visit and ask specific questions about staff-to-resident ratios and incident reporting protocols.

Google Reviews

Google Reviews

19 reviews on Google
Passavant Retirement and Health is highly regarded by many residents and their families for its vibrant community atmosphere, active lifestyle, and compassionate care across various levels of service. While most reviews praise the staff, facilities, and social opportunities, there are isolated but severe reports alleging neglect and poor management that families should investigate further.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities10.0MedsN/AMemoryN/AComms5.0Value4.0

Strengths

  • Vibrant, active community atmosphere
  • Compassionate and attentive nursing staff
  • Beautiful, well-maintained campus
  • Strong continuum of care from independent to skilled nursing

Concerns

  • Allegations of neglect and poor quality of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(4)'21(1)'23(1)'25(1)'26(1)

Distribution · 24 analyzed

5
18
4
4
3
0
2
0
1
2

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the campus is quite beautiful and vibrant; what are some of the most popular daily activities that help residents stay connected and active here?
  • 2Given the strong continuum of care you offer, how do you manage the transition process if a resident needs to move from independent living into higher levels of skilled nursing?
  • 3I appreciate that you respond to all feedback online; how do you use that family input to continuously improve the quality of care and address any concerns that arise?
  • 4With your high staffing rating, how does your team ensure that each resident receives consistent, personalized attention throughout the day?
  • 5Regarding the recent health inspection results, what specific steps is the facility taking to improve those outcomes and ensure the highest standards of care for residents?
  • 6How does your nursing team coordinate with families to ensure transparency and peace of mind when managing a resident's medical needs or health changes?

Personalized based on this facility's data


Key Review Excerpts

My mother has been there almost a year from rehab to assisted living to rehab and now full nursing care. They care they take of her and the concern and care for her family is exceptional.

Long-term resident's family · 2024★★★★★

My parents were here for 5+ years, independent living through advanced nursing care. It was a wonderful experience for them - the staff were caring, nice facilities, lots of activities.

Long-term resident's family · 2022★★★★★

The staff took excellent care of her at both levels and we were pleased with their professionalism. I highly recommend this community.

Long-term resident's family · 2019★★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.45hrs
OK
Registered nurses for medical care
Total Nursing
4.55hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
PA
8.3%
Butler
17.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
19.4%
PA
26.0%
Butler
23.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.1%
Better than Avg
Here
15.1%
US
19.5%
PA
19.9%
Butler
25.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
14.4%
PA
17.5%
Butler
13.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.5%
PA
17.7%
Butler
15.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.1%
Worse than Avg
Here
11.1%
US
5.3%
PA
6.4%
Butler
6.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
79.8%
PA
68.7%
Butler
77.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.5%
Better than Avg
Here
89.5%
US
81.8%
PA
69.2%
Butler
80.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
PA
1.4%
Butler
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
Well above state avg (10.1)
6 complaint-triggered

This facility shows concerning patterns of resident safety issues, with families filing 6 complaint-triggered reports over the inspection period. The most recurring problems involve accident prevention and supervision, abuse protection and reporting, and medication management. While all deficiencies show correction dates, the repeated violations for accident hazards (appearing in 6 separate surveys) and multiple abuse-related complaints suggest ongoing challenges with fundamental safety protocols that families should discuss directly with administrators before considering placement.

Feb 27, 2026Routine
18
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0945Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0575Minimal · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

Sep 9, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 7, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 21, 2025Routine
8
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Jan 13, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 10, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Passavant Retirement and Healt

Organization Type

nonprofit

Ownership & Management

Key personnel

Carraway, JeffreyOfficer / DirectorFenoglietto, DavidOfficer / DirectorCarraway, JeffreyOfficer / DirectorFenoglietto, DavidOfficer / DirectorRoy, LauraOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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