Pasadena Palace Tcu
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
Watch Pasadena Palace Tcu
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (32 vs median 13.0)
- High staff turnover (52%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $27,808 in fines
What this means for your family
The facility offers highly skilled physical and occupational therapy that can significantly aid in rehabilitation. However, you must be extremely vigilant regarding staffing levels and basic hygiene supplies, as multiple recent reviews highlight critical failures in nursing oversight and facility maintenance.
Google Reviews
Google Reviews
30 reviews on Google“Families seeking rehabilitation services may find excellent physical and occupational therapy, with several reviewers praising the dedication of the rehab team. However, there are serious, recurring allegations regarding severe understaffing, lack of essential supplies like soap and diapers, and significant lapses in medical monitoring and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate physical and occupational therapy teams
- Friendly and caring nursing staff
- Professionalism in rehabilitation services
Concerns
- Severe understaffing and lack of responsiveness (mentioned by 3 reviewers)
- Inadequate supply of essential hygiene items (soap, diapers, paper towels)
- Poor facility cleanliness and maintenance of equipment (mentioned by 3 reviewers)
- Medical mismanagement and lack of monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how often will my loved one be able to work with them on their rehab goals?
- 2With the recent focus on improving facility standards, what specific steps are being taken to ensure rooms and common areas are kept consistently clean and well-maintained?
- 3How does the nursing team ensure that medication administration and vital sign monitoring are handled accurately during every shift?
- 4What is your process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5Could you tell us more about how the dining experience is managed, specifically regarding meal variety and the availability of essential hygiene supplies for residents?
- 6What kind of daily social activities or group engagements are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Angela and Chris in Physical Therapy pushed my mom with patience, strength, and encouragement when she needed it most. Roi and JP in Occupational Therapy helped her take back pieces of her independence, step by step, with so much dedication and compassion.”
“If I could give this place zero stars I would! This place is horrible! 3 Patients have passed in the last 2-3 months. Any complaints given to RN Or any other on top of RN Don’t do anything. They run out of diapers and restock till family member complains!”
“Less than 48 hours of admission I told them to call 911 and upon arrival at emergency room he had blood sugar over 800. He would not have survived the night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 114 deficiencies across 32 surveys, including 47 complaints filed by families. The most persistent problems involve safety hazards and accident prevention, food safety and dietary services, and infection control. Issues recur frequently across multiple surveys even after reported corrections, particularly around maintaining safe environments and proper food handling. While all deficiencies show correction dates, the high volume of repeated violations and substantial family complaints suggest ongoing care quality challenges that warrant careful consideration.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 19, 2025Routine23
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Aug 5, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 17, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
May 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 16, 2025
$27,808
Ownership & Operations
Who Operates This Facility
Pasadena Palace Tcu
for profit
Ownership & Management
Owners
Mercado, Grace
Owner
Ouano, Ruperto
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Silverado Senior Living - the Huntington
2.1 miAssisted Living · Alhambra, CA
Bella Vista
2.9 miAssisted Living · Pasadena, CA
Pasadena Highlands
3.1 miAssisted Living · Pasadena, CA
Monte Vista Grove Homes
3.4 miContinuing Care · Pasadena, CA
Ivy Park at San Marino
3.6 miAssisted Living · San Gabriel, CA
The Terraces at Park Marino
4.0 miAssisted Living · Pasadena, CA