The Bellefontaine Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 60 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, particularly for those needing intensive physical therapy. However, because of historical reports of slow call-light responses and medication issues, you should proactively ask how they monitor nurse availability during night shifts and how they ensure medication accuracy.
Google Reviews
Google Reviews
60 reviews on Google“Families considering this facility will find a highly-regarded rehabilitation and short-term care center, with many reviewers praising the exceptional physical therapy team and the warm, home-like atmosphere. While much of the recent feedback highlights attentive nursing and excellent food, there are serious historical allegations regarding slow response times and medication management that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained environment
- Friendly and attentive nursing staff
- High-quality food and creative menus
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Issues with medication administration/refusal (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
The owner primarily uses repetitive, templated phrases to acknowledge positive reviews, often including a phone number for contact. Responses to negative reviews are extremely brief and lack any attempt at resolution or empathy.
Questions for Your Tour
- 1I've heard wonderful things about the creativity of your menus; could you tell me more about how the dining experience works for residents?
- 2We are very impressed with the reputation of your physical and occupational therapy programs; how do you tailor these services to an individual's specific recovery goals?
- 3What specific steps is the nursing team taking to ensure call lights are answered promptly and that residents feel supported around the clock?
- 4Can you walk me through your internal processes for managing medication administration to ensure everything is handled accurately and consistently?
- 5How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
- 6It's great to see that management is so engaged with community feedback; how does the facility use resident and family input to improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is great. They truly work with patients to get them back to where they can be.”
“My wife was there to recover from a stroke, and they have worked miracles with her.”
“The facility feels more like a home than a skilled nursing setting: warm, clean, and comforting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues with families filing eight complaints resulting in serious deficiencies around medication management, quality of care, and resident safety. Problems include medication errors, inadequate treatment according to physician orders, pressure ulcer care failures, and IV fluid administration issues. While the facility corrects deficiencies when cited, the pattern of repeated violations in core care areas—particularly medication management and treatment quality—suggests ongoing systemic challenges that warrant careful consideration before placement.
Dec 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Sep 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 5, 2025Routine19
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Apr 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 21, 2025
$14,414
Ownership & Operations
Who Operates This Facility
The Bellefontaine Healthcare Center
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 15 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit californianch.com
Medicare data downloads
Original nursing home datasets
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