Parkway Hills Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews

Watch Parkway Hills Nursing & Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility has a history of excellent rehabilitation results and physical therapy, recent reviews indicate serious concerns regarding wound care, cleanliness, and staff professionalism. If you choose this facility, closely monitor your loved one's hygiene and ensure that communication lines with the nursing station remain open and responsive.
Google Reviews
Google Reviews
17 reviews on Google“Families should exercise significant caution due to serious reports of improper wound care, staff rudeness, and lack of accessibility for wheelchair users. While some patients praise the physical therapy and rehabilitation success, there are recurring complaints regarding poor communication, unresponsiveness to phone calls, and inadequate cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate rehabilitation staff
- Successful post-hospital recovery outcomes
Concerns
- Inadequate wound care and cleanliness (mentioned by 2 reviewers)
- Unresponsive communication/phone staff (mentioned by 2 reviewers)
- Staff rudeness or unprofessionalism (mentioned by 2 reviewers)
- Understaffing leading to slow service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how the rehab team works with residents to help them regain their independence?
- 2How does the nursing team ensure that wound care and hygiene standards are consistently met for every resident?
- 3What steps are in place to ensure that communication between the nursing staff and family members remains frequent and responsive?
- 4Could you describe the dining experience, specifically how the menu is planned and how the meal service is managed to ensure quality?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social events are organized to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I haven't been able to walk in 2 years and the DOR here made it possible for me. I highly recommend PW hills for anyone seeking rehab and/ or nursing care.”
“My Mother was a resident for 2 years at PHNR- she was so loved and so cared for by all the shifts at this facility!”
“I am a current resident at Parkway hills nursing home and rehabilitation and I have been continually mistreated and I've been put in a room with no bathroom access since Christmas”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 76 deficiencies across 7 surveys with families filing complaints in 8 instances, indicating ongoing quality concerns. The most recurring problems involve medication management, food service and safety, and care planning. While the facility corrects most violations, issues persist across multiple years, with repeated problems in emergency preparedness, nursing staffing, and fire safety systems requiring continued attention.
Sep 24, 2025Routine23
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 23, 2024Routine23
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 1, 2024Complaint1
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Jan 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 5, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Jun 9, 2023Complaint4
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Ownership & Operations
Who Operates This Facility
Parkway Hills Nursing & Rehabilitation
for profit
Chain Affiliation
Madison Creek Partners
13 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit parkwayhillsnursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Arbor Hills Nursing Center
< 1 miNursing Home · La Mesa, CA
Grossmont Gardens Memory Care
< 1 miAssisted Living · La Mesa, CA
The Montera
< 1 miAssisted Living · La Mesa, CA
Grossmont Post Acute Care
1.2 miNursing Home · La Mesa, CA
Westmont of La Mesa
1.6 miAssisted Living · La Mesa, CA
Divine Light Care Home
1.7 miAssisted Living · La Mesa, CA