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Nursing HomeMedicaid

Parkway Hills Nursing & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

7760 Parkway Drive, La Mesa, CA 9194260 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 17 Google reviews

5
4
3
2
1
Parkway Hills Nursing & Rehabilitation Nursing Home in La Mesa, CA — Street View
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What this means for your family

While the facility has a history of excellent rehabilitation results and physical therapy, recent reviews indicate serious concerns regarding wound care, cleanliness, and staff professionalism. If you choose this facility, closely monitor your loved one's hygiene and ensure that communication lines with the nursing station remain open and responsive.

Google Reviews

Google Reviews

17 reviews on Google
Families should exercise significant caution due to serious reports of improper wound care, staff rudeness, and lack of accessibility for wheelchair users. While some patients praise the physical therapy and rehabilitation success, there are recurring complaints regarding poor communication, unresponsiveness to phone calls, and inadequate cleanliness.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0ActivitiesN/AMeds4.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Compassionate rehabilitation staff
  • Successful post-hospital recovery outcomes

Concerns

  • Inadequate wound care and cleanliness (mentioned by 2 reviewers)
  • Unresponsive communication/phone staff (mentioned by 2 reviewers)
  • Staff rudeness or unprofessionalism (mentioned by 2 reviewers)
  • Understaffing leading to slow service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(2)4.83.3'21(4)1.03.0'23(2)5.05.0'25(1)1.0'26(2)

Distribution · 20 analyzed

5
9
4
1
3
2
2
1
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how the rehab team works with residents to help them regain their independence?
  • 2How does the nursing team ensure that wound care and hygiene standards are consistently met for every resident?
  • 3What steps are in place to ensure that communication between the nursing staff and family members remains frequent and responsive?
  • 4Could you describe the dining experience, specifically how the menu is planned and how the meal service is managed to ensure quality?
  • 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 6What kind of daily activities or social events are organized to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I haven't been able to walk in 2 years and the DOR here made it possible for me. I highly recommend PW hills for anyone seeking rehab and/ or nursing care.

Rehab patient · 2020★★★★★

My Mother was a resident for 2 years at PHNR- she was so loved and so cared for by all the shifts at this facility!

Long-term resident's family · 2024★★★★★

I am a current resident at Parkway hills nursing home and rehabilitation and I have been continually mistreated and I've been put in a room with no bathroom access since Christmas

Current resident · 2023★★★☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

6

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
14.4%
CA
10.4%
San diego
8.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
CA
10.7%
San diego
11.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.3%
CA
10.5%
San diego
9.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
San diego
98.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Mixed vs Avgs
Here
97.9%
US
93.4%
CA
98.6%
San diego
98.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
12.1%
CA
7.0%
San diego
9.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.2%
Worse than Avg
Here
74.2%
US
81.8%
CA
94.2%
San diego
97.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Mixed vs Avgs
Here
85.2%
US
79.7%
CA
93.2%
San diego
95.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (15.4)
8 complaint-triggered

This facility has 76 deficiencies across 7 surveys with families filing complaints in 8 instances, indicating ongoing quality concerns. The most recurring problems involve medication management, food service and safety, and care planning. While the facility corrects most violations, issues persist across multiple years, with repeated problems in emergency preparedness, nursing staffing, and fire safety systems requiring continued attention.

Sep 24, 2025Routine
23
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Aug 23, 2024Routine
23
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Aug 1, 2024Complaint
1
0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Jan 8, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 5, 2024Complaint
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Jun 9, 2023Complaint
4
0790Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parkway Hills Nursing & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Madison Creek Partners

Chain Size

13 facilities nationwide

Chain avg rating: 3.2/5 · Rank 5 of 12

Ownership & Management

Key personnel

Christensen, CoveyOfficer / DirectorClegg, MichaelOfficer / DirectorMadison Creek Partners LLCManagerAlamar, AliManagerChristensen, CoveyManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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