The Montera
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 120 Google reviews
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What this means for your family
The Montera is an excellent choice for families prioritizing high-quality dining and a compassionate, professional care team. However, if your loved one relies heavily on organized mail or administrative follow-ups, you should verify their current processes for handling resident correspondence and communication.
Google Reviews
Google Reviews
120 reviews on Google“The Montera is highly regarded by families for its compassionate, professional staff and its warm, welcoming atmosphere. While many reviewers praise the recent renovations and excellent dining, some concerns have been raised regarding inconsistent communication regarding mail and specific instances of poor service in the memory care wing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and well-maintained facilities
- High-quality dining and food variety
- Engaging community activities and events
- Professional and communicative administration
Concerns
- Inconsistent communication regarding resident mail and administrative details (mentioned by 2 reviewers)
- Issues with staff attitude at the front desk
- Concerns regarding cleanliness/odor in specific areas
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mirror specific details, names, and staff members mentioned in the reviews. They demonstrate high engagement by acknowledging specific resident experiences and amenities.
Questions for Your Tour
- 1It's wonderful to see how much the administration engages with the community through your reviews; how do you typically keep families updated on day-to-day administrative details or changes in care?
- 2The dining variety mentioned by many visitors sounds lovely—could you tell us more about the daily meal schedule and how much input residents have in the menu?
- 3We've heard great things about the community events here; what are some of the most popular activities that keep residents engaged throughout the week?
- 4Since we want to ensure everything stays fresh and comfortable, what are your specific protocols for maintaining cleanliness and air quality in the common areas and resident rooms?
- 5How is the nursing staff structured to handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6How do you manage the incoming mail and personal deliveries to ensure residents receive their letters and packages promptly?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been amazing and the community is very nice. We were very pleased with her room, it was clean when we moved her stuff in and the maintenance person helped us with her cable and TV set up, which was really important to us.”
“As a hospice nurse who has worked closely with their team for over five years, I’ve seen firsthand how caring and compassionate their staff truly is.”
“My 84 year old mother needed additional care after a series of medical adventures. The transition was very challenging for her... The facility is clean and pretty with very pleasant pathways to stroll in the gardens and a large outside seating area for socializing. The food is excellent!”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 12, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 8, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 8, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 19, 2026ComplaintClean
This report details an investigation into a complaint received on January 21, 2026. The investigation found that the allegations regarding staff changing bulletin board information and failure to respond to written concerns were unsubstantiated. No deficiencies were cited in this report.
Jan 28, 2026ComplaintClean
The investigation substantiated the complaint regarding improper rate increase procedures. Specifically, the facility was cited for issuing a notice that lacked required details, such as facility-specific reasons and general cost descriptions, when increasing rates. The facility was required to submit a Plan of Correction to address these informational deficiencies.
Jan 21, 2026ComplaintClean
The investigation, conducted following a complaint, found that the facility failed to meet mandatory reporting requirements concerning a resident's death, resulting in a Type A citation. Additionally, the facility was cited for failing to submit required written incident reports within the mandated seven-day timeframe, resulting in a Type B citation. The facility was required to develop a Plan of Correction for these deficiencies.
Dec 10, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 25, 2025OtherClean
The facility underwent an unannounced Case Management visit initiated due to an Unusual Incident/Injury Report concerning aggressive behavior. The analyst reviewed the service plan and obtained necessary documentation, confirming appropriate measures are in place. No citations or deficiencies were issued during the visit.
Ownership & Operations
Who Operates This Facility
Montera Msl Llc;msl Community Management LLC
ALLEN, CATHY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit mbkseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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