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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 121 Google reviews
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Public Google reviewers rate The Montera highly. Reviewers highlight: compassionate and attentive care staff, clean and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Montera is highly regarded by families for its compassionate, professional staff and its warm, welcoming atmosphere. While many reviewers praise the recent renovations and excellent dining, some concerns have been raised regarding inconsistent communication regarding mail and specific instances of poor service in the memory care wing.
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Distribution · 148 analyzed
The owner provides highly personalized responses that frequently mirror specific details, names, and staff members mentioned in the reviews. They demonstrate high engagement by acknowledging specific resident experiences and amenities.
Personalized based on this facility's data
Key Review Excerpts
“The staff has been amazing and the community is very nice. We were very pleased with her room, it was clean when we moved her stuff in and the maintenance person helped us with her cable and TV set up, which was really important to us.”
“As a hospice nurse who has worked closely with their team for over five years, I’ve seen firsthand how caring and compassionate their staff truly is.”
“The Montera has been great, our move in experience was smooth, comunicaication has been great and we feel the care is excellent.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
This report details an investigation into a complaint received on January 21, 2026. The investigation found that the allegations regarding staff changing bulletin board information and failure to respond to written concerns were unsubstantiated. No deficiencies were cited in this report.
The investigation substantiated the complaint regarding improper rate increase procedures. Specifically, the facility was cited for issuing a notice that lacked required details, such as facility-specific reasons and general cost descriptions, when increasing rates. The facility was required to submit a Plan of Correction to address these informational deficiencies.
The investigation, conducted following a complaint, found that the facility failed to meet mandatory reporting requirements concerning a resident's death, resulting in a Type A citation. Additionally, the facility was cited for failing to submit required written incident reports within the mandated seven-day timeframe, resulting in a Type B citation. The facility was required to develop a Plan of Correction for these deficiencies.
COMPLAINT INVESTIGATION REPORT
The facility underwent an unannounced Case Management visit initiated due to an Unusual Incident/Injury Report concerning aggressive behavior. The analyst reviewed the service plan and obtained necessary documentation, confirming appropriate measures are in place. No citations or deficiencies were issued during the visit.
Montera Msl Llc;msl Community Management LLC
ALLEN, CATHY
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121 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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