Parks Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 108 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-focused environment with highly skilled therapy and administrative teams. However, if your loved one has specific dietary restrictions or requires high-frequency monitoring for falls, you should verify current staffing levels and meal protocols during your tour.
Google Reviews
Google Reviews
108 reviews analyzed“Families considering PARKS HEALTH CENTER will find a facility widely praised for its exceptionally compassionate, warm, and attentive nursing and administrative staff. While many reviewers highlight a clean and welcoming environment, some long-term residents and their families have raised serious concerns regarding food quality, medication management, and responsiveness to emergency calls.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong and professional leadership/administration
- Excellent rehabilitation and therapy services
Concerns
- Inconsistent responsiveness to resident needs/emergency calls (mentioned by 2 reviewers)
- Poor food quality and nutritional value
- Communication gaps regarding medication and care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of attentive care is maintained during shift changes?
- 2With the high praise for your rehabilitation and therapy services, could you tell us more about how the therapy team works with residents to meet their mobility goals?
- 3How does the care team manage medication administration and communication to ensure family members are always kept in the loop regarding any changes?
- 4What specific protocols are in place to ensure that call lights and emergency requests are responded to immediately, especially during the overnight hours?
- 5We'd love to hear more about the dining experience—how do you approach menu planning to ensure meals are both nutritious and enjoyable for the residents?
- 6What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Parks Senior Living has been a true blessing for our family. From the moment we walked in, we knew this was the right place. The staff is incredibly warm, attentive, and compassionate — they treat every resident like family.”
“The Parks Senior Living in Odessa, Tx is a definite relief for me as I know my Granny is safe and even content being there. The staff has addressed any issues as quickly as practical although not always to my choice or resolve, never have I been left angry or disappointed in the choices made.”
“The therapy department has an amazing staff and work diligently to make sure your loved ones get stronger and maintain their independence. Quality care, attention to detail and most of all empathy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parks Health Center has faced significant concerns from families, triggering 8 complaint investigations that revealed deficiencies in medication management, nutrition and dietary services, and infection control. These core care areas have persisted across multiple surveys, with medication management issues appearing in all three inspection periods. While all deficiencies show correction dates, the recurring patterns and family complaints suggest ongoing operational challenges that warrant careful consideration.
Oct 17, 2024Complaint6
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 14, 2023Routine2
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 14, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 11, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
West Coke County Hospital District
for profit
THE PARKS CHM, LLC
ALEXANDER NETH
Chain Affiliation
Cross Healthcare Management
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 6
Ownership & Management
Owners
Kilgore, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rankin, Derek
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ryan, Jeremy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Smith, Cody
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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