Madison Medical Resort
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 90 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · $32,445 in fines · Very few deficiencies
What this means for your family
This facility is an excellent choice for physical rehabilitation due to its highly praised therapy teams and modern equipment. However, families should be vigilant about staffing levels and hygiene, as multiple reviewers have noted issues with staff being distracted by phones and unpleasant facility odors.
Google Reviews
Google Reviews
90 reviews analyzed“Families often praise the facility for its compassionate nursing staff and high-quality physical therapy, particularly for post-surgical rehabilitation. However, there are significant and recurring reports regarding inadequate staffing levels, staff members being distracted by cell phones, and concerns regarding hygiene and unpleasant odors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical and occupational therapy
- Clean and modern facility building
- Welcoming and professional administration
Concerns
- Staff members distracted by cell phones during shifts (mentioned by 4 reviewers)
- Unpleasant odors (urine smell) in the facility (mentioned by 2 reviewers)
- Inadequate response to call bells or patient needs (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly personalized and empathetic language for positive reviews, but adopts an argumentative and accusatory tone when responding to negative feedback. They frequently dismiss 1-star reviews by claiming the reviewer is unrecognized or part of a 'string of false reviews.'
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with feedback from the community; how do you use resident and family suggestions to improve daily operations?
- 2What specific steps are being taken to ensure that call bells are answered promptly and that staff are fully present and attentive to resident needs?
- 3We are very impressed by the reputation of your physical and occupational therapy programs; how often do residents participate in these sessions?
- 4How does the dining team ensure that meals are served at the appropriate temperature and that the menu remains varied and appetizing?
- 5What are some of the favorite daily activities or social outings that help residents stay engaged with one another?
- 6Could you describe your protocol for managing medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and therapy team were outstanding—each one showed true compassion, knowledge, and genuine care throughout his stay.”
“The facility is new, beautiful and well maintained. They have a huge therapy gym with a bunch of therapists and equipment.”
“I was in rehab there but was in an episode of not being able to breath. The nursing staff recognized this and call an ambulance. Thank goodness because my oxygen was down in the 50s.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Madison Medical Resort has had families file multiple complaint reports, with recurring issues in safety hazard prevention appearing in both 2023 and 2024 complaint investigations. The most frequent problem areas involve medication management, resident safety supervision, and medical record confidentiality. While all deficiencies show correction dates from the facility, the pattern of complaints and repeat safety violations suggests ongoing quality concerns families should carefully consider.
Jan 30, 2025Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 1, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 6, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 2, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 11, 2022Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Feb 1, 2024
$32,445
Ownership & Operations
Who Operates This Facility
Midland County Hospital District
for profit
UPTOWN FS LLC
WILLIAM T GREEN
Chain Affiliation
Foursquare Healthcare
10 facilities nationwide
Chain avg rating: 3.3/5 · Rank 9 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit madisonmedicalresort.com
Medicare data downloads
Original nursing home datasets
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