Brookdale Sherwood
Limited public data on Brookdale Sherwood. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 16 Google reviews
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What this means for your family
While this facility has a history of providing a safe, family-oriented environment, recent reviews indicate a significant decline in care standards and management oversight. If you choose this facility, you must prioritize investigating their current staffing levels and their protocols for resident privacy and digital security.
Google Reviews
Google Reviews
16 reviews analyzed“Families should approach this facility with significant caution due to recent reports of severe privacy violations, including an employee filming a resident for social media, and critical staffing shortages. While older reviews praise the compassionate care and safety of the community, recent feedback highlights a decline in food quality, housekeeping, and management integrity.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual caregivers
- Historically strong community engagement
- Safe environment for long-term residents
Concerns
- Severe privacy violations and lack of oversight
- Staffing shortages and inadequate coverage (mentioned by 2 reviewers)
- Decline in food quality and meal delivery (mentioned by 2 reviewers)
- Poor management and disrespectful treatment of staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, template-based language that relies on phrases like 'take your concerns seriously.' While they occasionally acknowledge specific details, the responses primarily function to redirect users to a corporate phone number or claim the issue has been escalated.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate the individual caregivers are here; how do you ensure that level of personal connection is maintained with every resident?
- 2Could you tell us more about the current dining program and how you ensure meals are delivered fresh and on time for everyone?
- 3What specific steps are in place to ensure resident privacy and dignity are respected by both staff and visitors during daily routines?
- 4How does the facility handle medical emergencies or changes in health status during the overnight hours?
- 5What kind of community engagement or social activities are currently available to help residents stay connected with the local area?
- 6How would you describe the current communication flow between the management team and the families of residents?
Personalized based on this facility's data
Key Review Excerpts
“I thought my dad was taken care of. Instead, he was video taped by an employee and posted on Tik Tok for over a month before anyone turned this employee in!”
“My mother is here so I've seen first hand how awful this place has become. Housekeeper doesn't show up. Laundry not done. Meals going downhill and tonight they didn't even get dinner.”
“Mom has been at Brookdale for several years now, and I could not ask for a better place for her. I know that she is safe there. Love the staff, just wish the food was a little better.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Sherwood had several Life Safety Code violations identified during an inspection in October 2019, primarily related to fire safety equipment and building maintenance. Most of these issues, including sprinkler system and fire extinguisher maintenance, were corrected by late 2020. No recent enforcement actions were found on the report.
Aug 8, 2022RoutineCleanReport
No deficiencies found during this inspection.
Oct 23, 2019Routine
Life Safety Code (6 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure it met NFPA 101 flame spread rate requirements.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
Ownership & Operations
Who Operates This Facility
Emeritus Corporation
for profit
MYLEAH FREDERICK
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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