Parklane West Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 201 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (32 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (75%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · No penalties on record
What this means for your family
This facility offers excellent administrative support and high-quality rehabilitation therapy. However, families must be extremely vigilant regarding clinical care, as there are recurring, serious reports of medication errors, hygiene neglect, and slow response times from nursing staff.
Google Reviews
Google Reviews
201 reviews on Google“Families considering Parklane West should be aware of a significant divide in experiences: while many praise the professionalism of the business office (specifically Tammy Howard) and the dedication of certain nursing staff like Oscar Lozano, there are frequent, serious allegations of neglect, including improper medication management and hygiene issues. While the rehabilitation therapy team is often cited as a major strength, recurring complaints regarding understaffing and facility maintenance are prevalent.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful business office staff
- Dedicated rehabilitation and therapy teams
- Compassionate individual nurses and CNAs
- Smooth Medicaid navigation assistance
Concerns
- Serious allegations of patient neglect and hygiene issues (mentioned by 5 reviewers)
- Delays in medication administration and doctor communication (mentioned by 4 reviewers)
- Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
- Facility maintenance issues including broken AC and leaks (mentioned by 3 reviewers)
- Loss of personal property or theft (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently acknowledge specific staff members mentioned in reviews. For negative feedback, they maintain an empathetic tone and consistently invite the reviewer to contact the facility directly to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about how helpful the business office and Medicaid navigation team are; how do you typically assist families with the transition process?
- 2What specific steps are being taken to ensure medication is administered promptly and that communication between doctors and nursing staff remains seamless?
- 3Could you tell us about your current plan for maintaining consistent staffing levels to ensure residents receive timely responses to their needs?
- 4How does the facility manage daily cleaning schedules and room maintenance to ensure a comfortable and hygienic environment for everyone?
- 5What does a typical day look like for residents in terms of organized activities and dining experiences?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Tammy Howard has been amazing with guiding us through Medicaid application. Has made things seamless. Not sure how we would have gotten through this.”
“My father-in-law was released yesterday to come home and he has numerous bed sores, he was caked with dried feces and he had the smell of being rotten.”
“The rehabilitation team is top tier. :)”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering 51 of 75 deficiencies, with recurring issues in care planning and assessments, medication management, and resident rights protections. Problems include incomplete care plans, medication labeling errors, privacy violations, and failure to accommodate resident needs. While all deficiencies show correction dates, the pattern of repeated violations across multiple surveys suggests persistent systemic issues that warrant careful consideration before placement.
Mar 19, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2026Complaint3
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 5, 2026Complaint4
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 10, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 7, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 26, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Dewitt Medical District
for profit
TOWERS PARK HEALTHCARE LLC
PRADEEP YAMSANI
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 68 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit parklanewesthealthcare.com
Medicare data downloads
Original nursing home datasets
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