The Lev at San Antonio
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 106 Google reviews

Watch The Lev at San Antonio
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (52%)
Bottom 25% in Texas · Critically understaffed (RN) · $174,496 in fines
What this means for your family
The facility shows a strong upward trend in satisfaction, with recent reviews highly praising the nursing and rehab teams. However, families should remain vigilant and specifically ask about protocols for call-bell response times and skin integrity monitoring, as historical patterns of neglect are a significant concern.
Google Reviews
Google Reviews
106 reviews on Google“Families considering The Lev at San Antonio will find a facility praised for its compassionate, family-like nursing staff and excellent rehabilitation/physical therapy services. While many recent reviews highlight a clean and welcoming environment, there are serious, recurring allegations regarding neglect, specifically concerning bedsores, hygiene, and slow response times to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality rehabilitation and physical therapy
- Clean and well-maintained facility
- Engaging resident activities and social programs
Concerns
- Slow response times to call buttons (mentioned by 4 reviewers)
- Issues with patient hygiene and bathing (mentioned by 3 reviewers)
- Neglect leading to bedsores (mentioned by 2 reviewers)
- Inconsistent communication from staff to families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and specifically reference staff members or details mentioned in the text. They consistently reinforce the facility's core values, such as compassion, teamwork, and family-like care.
Questions for Your Tour
- 1I noticed some families have shared how much they appreciate the compassionate nursing staff here; how do you ensure that level of attentive care remains consistent for every resident?
- 2Could you tell me more about your protocols for responding to call buttons, especially during the night shifts when fewer staff members are on duty?
- 3What specific steps does your team take to ensure residents are maintaining high standards of personal hygiene and skin integrity during their daily care routines?
- 4How does the facility manage communication with families to ensure we are always kept in the loop regarding any changes in our loved one's health?
- 5What does the daily schedule look like in terms of social programs and activities to keep residents engaged with one another?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The care of my grandfather has been beyond exceptional. The staff has been excellent and communicating and comforting when needed.”
“The nurses and therapists (physical therapists and mental wellness therapists) are all top notch.”
“I have both of my grandparents here and the staff really do treat them like family. My grandpa tells me how nice las muchachas are and they are so patient with him, even when he's in one of his moods”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing issues with families filing 13 complaints over 10 surveys, indicating persistent care problems. The most recurring issues involve medication management, resident assessment and care planning, and safety/environment concerns. Problems with medication errors, inadequate resident assessments, and safety violations appear repeatedly across multiple surveys from 2023 through 2025, suggesting systemic issues that persist despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas raises concerns about lasting improvements.
Mar 19, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 11, 2025Routine21
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 3, 2025Complaint4
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Aug 30, 2024Routine12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Aug 9, 2024Complaint4
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 30, 2024
$174,496
Payment Denial
Aug 30, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Mcculloch County Hospital District
for profit
SAN ANTONIO SNF MANAGEMENT LLC
RICARDO LOPEZ
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit levatsanantonio.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Brookdale Hamilton Wolfe
2.6 miAssisted Living · San Antonio, TX
Adante Assisted Living
2.8 miAssisted Living · San Antonio, TX
Esdras Mendoza
3.4 miAssisted Living · San Antonio, TX
Assisted Living Oakridge LLC
3.4 miAssisted Living · San Antonio, TX
Greenwood Home Care
3.9 miAssisted Living · San Antonio, TX
St Francis Nursing Home
4.8 miNursing Home · San Antonio, TX