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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 79 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Families should note that recent reviews highly praise the admissions process and the kindness of the administrative team, particularly Detrail Neal. However, there are serious, recurring allegations regarding pest infestations (rats and bed bugs) and critical lapses in medical communication and fall monitoring.
Quality Themes
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Concerns
Rating Trends
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Distribution · 82 analyzed
The owner uses highly repetitive, templated responses that follow a nearly identical structure for every review. While they acknowledge the reviewer by name, they fail to address any of the specific, serious allegations (such as pests, staff behavior, or medical negligence) in the text of the response.
Personalized based on this facility's data
Key Review Excerpts
“Don't bring your family members here, my grandfather unfortunately suffered a severe stroke and the nurses failed to notify my family and I UNTIL 5 HOURS AFTER!!!!”
“Do Not send your loved ones here! This place is rats infested! Rats are everywhere in the kitchen and food kitchen staff had to put cameras in dining area / kitchen to catch rats.”
“The staff at Normandy Terrace nursing home are consistently making sure each resident is taken care of. From administration to the medical staff food and laundry service and housekeeping are all doing a great job”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with 34 complaint-triggered deficiencies out of 64 total, indicating families have repeatedly filed reports about care issues. The most recurring problems involve resident rights violations (privacy, dignity, communication), safety hazards and accident prevention, and infection control lapses. Abuse and neglect reporting deficiencies appeared multiple times, including recent incidents in 2024-2025, suggesting ongoing serious care concerns that families should investigate thoroughly before considering placement.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Federal Penalties
Fine
Aug 18, 2025
$16,149
Fine
Apr 25, 2025
$10,604
Fine
Aug 13, 2024
$207,019
Fine
May 31, 2024
$44,605
Fine
Apr 18, 2024
$8,982
West Wharton County Hospital District
for profit
SAN ANTONIO V ENTERPRISES, LLC
DUNCAN SCZEPANIK
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 143 of 148 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit normandyterracehealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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