Normandy Terrace Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $296,055 in fines · Abuse citation
What this means for your family
The facility's admissions and administrative team are exceptionally helpful and welcoming, which can make the transition much easier for families. However, you must investigate the validity of recent reports regarding pest infestations and ensure there is a rigorous protocol for notifying families of medical incidents or falls.
Google Reviews
Google Reviews
77 reviews on Google“Families should note that recent reviews highly praise the admissions process and the kindness of the administrative team, particularly Detrail Neal. However, there are serious, recurring allegations regarding pest infestations (rats and bed bugs) and critical lapses in medical communication and fall monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and professional admissions staff
- Clean and recently updated facilities
- Compassionate nursing and CNA staff
- Improved food quality in recent months
Concerns
- Pest infestations (rats, bed bugs, raccoons) (mentioned by 2 reviewers)
- Failure to notify families of medical emergencies or falls (mentioned by 2 reviewers)
- Staffing shortages in memory care/lockdown units (mentioned by 2 reviewers)
- Unprofessional or rude behavior from management/business office (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for every review. While they acknowledge the reviewer by name, they fail to address any of the specific, serious allegations (such as pests, staff behavior, or medical negligence) in the text of the response.
Questions for Your Tour
- 1We've heard great things about how welcoming the admissions team is; could you walk us through how you introduce new residents to the community?
- 2With the recent updates to the facility, what specific improvements have been made to the resident rooms and common areas?
- 3What is your process for ensuring families are notified immediately if a resident has a fall or a medical emergency?
- 4How do you manage medication administration to ensure everything is handled accurately and safely for every resident?
- 5We've noticed some positive comments about the food lately; could you tell us more about the current meal programs and how much variety there is?
- 6What specific staffing measures are in place for the memory care unit to ensure residents have consistent care throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The admissions coordinator Detrail Neal was very helpful and caring and Very professional she also made sure things went smoothly within the process.”
“Don't bring your family members here, my grandfather unfortunately suffered a severe stroke and the nurses failed to notify my family and I UNTIL 5 HOURS AFTER!!!!”
“Do Not send your loved ones here! This place is rats infested! Rats are everywhere in the kitchen and food kitchen staff had to put cameras in dining area / kitchen to catch rats.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 34 complaint-triggered deficiencies out of 64 total, indicating families have repeatedly filed reports about care issues. The most recurring problems involve resident rights violations (privacy, dignity, communication), safety hazards and accident prevention, and infection control lapses. Abuse and neglect reporting deficiencies appeared multiple times, including recent incidents in 2024-2025, suggesting ongoing serious care concerns that families should investigate thoroughly before considering placement.
Mar 20, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 23, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 16, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nov 25, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Aug 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 15, 2025Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Aug 18, 2025
$24,845
Fine
Apr 25, 2025
$10,604
Fine
Aug 13, 2024
$207,019
Fine
May 31, 2024
$44,605
Fine
Apr 18, 2024
$8,982
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
SAN ANTONIO V ENTERPRISES, LLC
DUNCAN SCZEPANIK
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 143 of 148 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit normandyterracehealthcare.com
Medicare data downloads
Original nursing home datasets
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