Park Manor of Westchase
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 128 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (52%)
- High RN turnover (62%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in HMG HEALTHCARE chain · $109,932 in fines
What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation, as the therapy team is consistently rated as top-tier. However, families should closely monitor hygiene and responsiveness, as multiple reviewers have reported issues with night-shift staffing and neglected call lights.
Google Reviews
Google Reviews
128 reviews on Google“Families considering Park Manor of Westchase will find a facility highly praised for its exceptional physical therapy and rehabilitation outcomes, with many residents regaining independence. However, significant concerns exist regarding inconsistent staffing levels, particularly on night shifts, and reports of neglect regarding hygiene and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab progress
- Compassionate and professional administrative/social work staff
- Clean and well-maintained facility environment
- Engaged and hands-on leadership team
Concerns
- Inconsistent nursing responsiveness and slow call light response (mentioned by 5 reviewers)
- Staffing shortages, particularly during night shifts or weekends (mentioned by 4 reviewers)
- Issues with patient hygiene and cleanliness of care (mentioned by 3 reviewers)
- Difficulty contacting management or receiving timely call returns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews, frequently using the reviewer's name and echoing specific themes like 'going above and beyond.' Negative reviews are handled with a consistent, professional template that directs the complainant to a specific manager and phone number.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab progress here; could you tell us more about how the therapists work with residents?
- 2It’s great to see how engaged the leadership team is with the community; how often does the management team interact directly with residents and families?
- 3How do you ensure that nursing staff are able to respond quickly to call lights, especially during the night shifts or on weekends?
- 4What specific protocols are in place to ensure consistent hygiene and personal care for residents throughout the day?
- 5In the event of a medical emergency after hours, what is the process for contacting doctors and ensuring immediate care?
- 6What kind of daily activities or social engagement programs do you have planned to keep the residents active and involved?
Personalized based on this facility's data
Key Review Excerpts
“After the great help with the therapy I was walking again. The therapist were great everyday with me gaining my strength and helping me in everyway possible to become independent.”
“The maintenance man Tino Orduno keeps the facility looking amazing. For the first time, if my mom had any building problems he immediately responded.”
“They do not take care of the residents at all. My grandma has horrible bed wounds being in this place. They didn’t take her out the bed or rotate her they just left her there to rot.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 16 complaint-triggered deficiencies, indicating families have reported problems. Issues repeatedly occur in personal care (including incontinence and daily living assistance), care planning, and safety/accident prevention. While deficiencies appear corrected when found, the high volume of family complaints and recurring problems across multiple areas suggest potential ongoing care quality concerns that warrant careful evaluation during a visit.
Feb 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Feb 22, 2025Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jun 6, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Feb 9, 2026
$26,685
Fine
Feb 22, 2025
$16,149
Fine
Aug 24, 2023
$93,783
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG SERVICES LLC
STANLEY LIRA
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 28 of 31 (Worst)
Ownership & Management
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Sabra Health Care Reit INC
Owner · Organization
Zions Bancorporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit parkmanor-westchase.com
Medicare data downloads
Original nursing home datasets
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