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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 138 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 51% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering Park Manor of Westchase will find a facility highly praised for its exceptional physical therapy and rehabilitation outcomes, with many residents regaining independence. However, significant concerns exist regarding inconsistent staffing levels, particularly on night shifts, and reports of neglect regarding hygiene and responsiveness to call lights.
Quality Themes
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Concerns
Rating Trends
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Distribution · 143 analyzed
The owner provides personalized responses to positive reviews, frequently using the reviewer's name and echoing specific themes like 'going above and beyond.' Negative reviews are handled with a consistent, professional template that directs the complainant to a specific manager and phone number.
Personalized based on this facility's data
Key Review Excerpts
“After the great help with the therapy I was walking again. The therapist were great everyday with me gaining my strength and helping me in everyway possible to become independent.”
“The maintenance man Tino Orduno keeps the facility looking amazing. For the first time, if my mom had any building problems he immediately responded.”
“They do not take care of the residents at all. My grandma has horrible bed wounds being in this place. They didn’t take her out the bed or rotate her they just left her there to rot.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with 16 complaint-triggered deficiencies, indicating families have reported problems. Issues repeatedly occur in personal care (including incontinence and daily living assistance), care planning, and safety/accident prevention. While deficiencies appear corrected when found, the high volume of family complaints and recurring problems across multiple areas suggest potential ongoing care quality concerns that warrant careful evaluation during a visit.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Feb 9, 2026
$17,345
Fine
Feb 22, 2025
$16,149
Fine
Aug 24, 2023
$93,783
Winniestowell Hospital District
for profit
HMG SERVICES LLC
STANLEY LIRA
Hmg Healthcare
31 facilities nationwide
Chain avg rating: 3.3/5 · Rank 28 of 31 (Lowest rating)
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Sabra Health Care Reit INC
Owner · Organization
Zions Bancorporation
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
138 reviews from families & visitors
Official Website
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