Park Manor of Quail Valley
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 122 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
This facility is an excellent choice for residents focused on intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, families should be extremely vigilant during evening and weekend hours, as multiple reports suggest a decline in responsiveness and hygiene during these shifts.
Google Reviews
Google Reviews
122 reviews on Google“Families considering Park Manor of Quail Valley will find a highly praised rehabilitation and therapy department, with many reviewers noting significant physical progress for residents. However, there are serious, recurring allegations regarding inadequate nighttime staffing, hygiene issues, and inconsistent medication management that require close monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy team
- Compassionate and attentive nursing staff
- Professional social services and admissions coordination
- Supportive and friendly administrative staff
Concerns
- Inadequate nighttime/after-hours staffing and response times (mentioned by 4 reviewers)
- Issues with facility cleanliness and hygiene (mentioned by 3 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
The owner uses personalized greetings and templates to celebrate positive outcomes in 5-star reviews. For negative reviews, they follow a consistent crisis-management protocol by acknowledging the concern and providing a specific contact person and phone number for direct resolution.
Questions for Your Tour
- 1I noticed your administrative and admissions teams are very well-regarded; how do you ensure that the transition from home to Park Manor is smooth for new residents?
- 2Since your therapy team is a known strength here, could you tell me more about how physical and occupational therapy are integrated into a resident's daily routine?
- 3What specific protocols are in place to ensure consistent medication administration and timely responses from the nursing team during the overnight hours?
- 4How does the facility manage daily cleaning schedules and hygiene standards to ensure a comfortable environment for all 125 residents?
- 5Could you describe the current dining program and what steps are being taken to improve the variety and quality of the meals provided?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My wife stayed at this Skilled Nursing Facility for 2 months. She was checked in bedridden and checked out walking with me.”
“The care provided here supports healing and recovery while being delivered with genuine compassion, kindness, and heart—making a meaningful differen”
“My DAD died thanks to the lack of care at this place! Check on you loved ones after hours! The care is completely different in the evenings-after 5-6pm, than during the day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about Park Manor of Quail Valley that led to 13 deficiencies being found, including serious issues with medication management, resident rights violations, and protection from financial exploitation. The facility shows recurring problems with medication services and safety hazards across multiple surveys from 2023 to 2025, though all violations have been officially corrected by the facility.
Jun 24, 2025Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 2, 2024Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 2, 2024Complaint6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 2, 2024Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG SERVICES LLC
RODNEY LEGE
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 23 of 31
Ownership & Management
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Sabra Health Care Reit INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit parkmanor-quailvalley.com
Medicare data downloads
Original nursing home datasets
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