Optimum Personal Care INC
Families consistently rate this highly — reviewers highlight compassionate and loving nursing staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff who provide emotional support and personal care. However, families should carefully review the billing contract regarding hospitalizations and ensure the facility can meet your loved one's specific medical needs to avoid frequent transfers.
Google Reviews
Google Reviews
10 reviews on GoogleFamilies can expect a high level of compassionate, person-centered care, with several reviewers highlighting staff who treat residents like family. However, there is a significant concern regarding billing practices and the facility's ability to manage medical stability, as one reviewer reported frequent hospital transfers while still being charged full room rates.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving nursing staff
- Clean and well-maintained environment
- High-quality meal preparation
- Engaging resident activities
Concerns
- Billing for full room rates during frequent hospitalizations
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the staff is so highly regarded for being compassionate, how do you ensure that personalized, loving care remains consistent with such a small, intimate group of 10 residents?
- 2We've heard wonderful things about the meal preparation here; could you tell us more about how the menus are designed and if residents have input on their daily meals?
- 3What kind of engaging activities or social outings do you organize to keep the residents connected and active within the community?
- 4How do you manage the billing and room rates if a resident needs to be hospitalized for a short period of time?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting the resident the care they need?
- 6With such a clean and well-maintained environment, what are your daily routines for ensuring the facility stays comfortable and hygienic for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff cared for her as if she was their own grandmother. The nurses sat and talked with her and fixed her hair and nails and just lavished continual love and compassion on her.”
“My Dad has been living at Quality Living for the past 5 years. He is always treated with love and compassion from staff members even when he gets verbally abusive. I don't worry about him as I get to know staff and listen/watch when I visit. I've been to numerous places and smell of urine. Quality Living is always clean. Food is prepared very well and everyone participates in activities if they want or able to do so.”
“Horrible experience for my mother-in-law. She was miserable the entire time and spent more time at various hospitals than this location. They rarely would do anything for her and when they finally did all they would do is call the hospital, and then she would go to a rehab facility and then back to this location but they would charge the full price for a room.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Optimum Personal Care Inc has had previous inspections resulting in violations related to health code documentation, such as service plan updates and staff training, as well as life safety code issues regarding fire safety systems and drills. No active enforcement actions were found in the provided report.
Oct 9, 2020Routine
Health Code (3 violations)
The facility failed to ensure that the service plan was approved and signed by the resident or a person responsible for the resident's health care decisions, or that it was updated annually and upon a significant change in condition, based upon an assessment of the resident, or that care was provided to the resident based upon that assessment.
The facility failed to have evidence showing that the manager completed the required 12 hours of annual continuing education.
The facility failed to have documented evidence that direct care staff had completed all required continuing education.
May 24, 2019Routine
Life Safety Code (6 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.
Ownership & Operations
Who Operates This Facility
Optimum Personal Care, INC
for profit
SHARON LAMBI
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit optimumassistedlivingtx.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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