Optimum Personal Care INC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility is noted for its exceptionally compassionate staff who treat residents with great dignity and care. However, families should be very cautious regarding financial transparency during medical crises, as there are reports of being charged full rates even when residents are hospitalized, and you should verify if the facility can handle your loved one's specific medical complexity.
Google Reviews
Google Reviews
10 reviews on GoogleFamilies may find comfort in the compassionate, person-centered care provided by the nursing staff, with some long-term residents receiving high levels of emotional support. However, there are significant concerns regarding billing practices during hospitalizations and the facility's ability to manage complex medical needs without frequent transfers to hospitals.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- High quality of personal care and emotional support
- Engaging activities and well-prepared food
Concerns
- Billing full room rates during hospital/rehab stays
- Frequent transfers to hospitals for medical needs
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such an intimate setting of only 10 residents, how does the staff ensure that each person's specific daily routine and personal preferences are honored?
- 2We noticed how much you value feedback from families in your responses; how do you typically involve residents and their loved ones in making decisions about the home?
- 3What kind of daily activities or social outings do you organize to help the small group of residents stay engaged with one another?
- 4In a smaller residential setting like this, what is the specific protocol for managing medical emergencies or contacting doctors during the night?
- 5How do you manage mealtime and nutrition to ensure that the unique dietary needs of each of your 10 residents are met?
- 6How does the staff maintain a sense of security and constant supervision for the residents throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff cared for her as if she was their own grandmother. The nurses sat and talked with her and fixed her hair and nails and just lavished continual love and compassion on her.”
“He is always treated with love and compassion from staff members even when he gets verbally abusive. I don't worry about him as I get to know staff and listen/watch when I visit. I've been to numerous places and most smell of urine. Quality Living is always clean.”
“She was miserable the entire time and spent more time at various hospitals than this location. They rarely would do anything for her and when they finally did all they would do is call the hospital, and then she would go to a rehab facility and then back to this location and spent maybe 6 or 7 days there for an entire month but then they would charge the full price for a room.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspections for Optimum Personal Care Inc. identified several violations related to staff training documentation, food handling, and building safety standards such as fire drills and equipment maintenance. While various deficiencies were noted in 2019 and 2020, the report indicates that the facility has since corrected these issues. No formal enforcement actions are currently listed against the provider.
Oct 2, 2020Routine
Health Code (5 violations)
The facility failed to have evidence showing that the manager completed the required 12 hours of annual continuing education.
The facility failed to ensure that emergency restraint and seclusion were not used to manage behaviors or as punishment or for staff convenience.
The facility failed to keep personnel records on all staff.
The facility failed to have documented evidence that direct care staff had completed all required continuing education.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
Jul 2, 2019Routine
Life Safety Code (6 violations)
The facility failed to ensure metal or other approved waste baskets were provided in all areas where smoking is permitted.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Optimum Personal Care, INC
for profit
BOBBY G ENGLISH, JR
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit optimumassistedlivingtx.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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