Optimum Personal Care, INC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and clean environment, which is excellent for residents needing emotional support. However, you should closely review the contract regarding billing during hospitalizations, as a recent reviewer reported being charged full rates even when the resident was not on-site.
Google Reviews
Google Reviews
10 reviews on GoogleFamilies can expect a highly compassionate nursing staff that treats residents with genuine love and dignity, particularly in cases of difficult behaviors. However, recent experiences suggest significant concerns regarding billing practices and a perceived lack of-on-site care during medical crises.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- High-quality food preparation
- Engaging resident activities
Concerns
- Billing for full room rates during frequent hospital transfers
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the nursing staff is so highly regarded, how do they coordinate personalized care with each resident's specific medical needs?
- 2We've heard great things about the food here; could you tell us more about how meals are prepared and if there are options for specific dietary preferences?
- 3What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
- 4How does the facility handle billing or room rates if a resident needs to be temporarily transferred to a hospital for medical care?
- 5With such a small and intimate community of 10 residents, how do you ensure everyone gets plenty of one-on-one attention during the day?
- 6Could you walk us through the protocol for managing medical emergencies or sudden changes in a resident's health during the night?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff cared for her as if she was their own grandmother. The nurses sat and talked with her and fixed her hair and nails and just lavished continual love and compassion on her.”
“My Dad has been living at Quality Living for the past 5 years. He is always treated with love and compassion from staff members even when he gets verbally abusive. I don't worry about him as I get to know staff and listen/watch when I visit. I've been to numerous places and smell of urine. Quality Living is always clean.”
“Horrible experience for my mother-in-law. She was miserable the entire time and spent more time at various hospitals than this location. They rarely would do anything for her and when they finally did all they would do is call the hospital, and then she would go to a rehab facility and then back to this location and spent maybe 6 or 7 days there for an entire month but that they would charge the full price for a room.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Optimum Personal Care Inc has had several past inspections resulting in violations related to administrative record-keeping, health policies, and building safety standards. While no recent enforcement actions were found, previous issues regarding fire safety, maintenance, and water temperature regulations were noted and addressed.
Oct 25, 2022Routine
Health Code (3 violations)
The facility failed to keep current and complete personnel records
The provider failed to have a written admission agreement between the facility and the resident explaining details concerning services and charges and that also included a statement concerning possible Medicare benefits.
The facility failed to implement, enforce or have written policies for the control of communicable diseases including tuberculosis (TB) screening and provision of a safe and sanitary environment for employees and residents.
May 10, 2019Routine
Life Safety Code (8 violations)
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure hot water for resident use was maintained between 100 degrees Fahrenheit and 120 degrees Fahrenheit.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
Ownership & Operations
Who Operates This Facility
Optimum Personal Care, INC
for profit
SHARON LAMBI
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit optimumassistedlivingtx.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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