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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 179 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Park Manor of Humble has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy teams and warm and attentive food services staff. Review the component ratings and current source records before deciding.
Families considering Park Manor of Humble will find a facility with a highly praised physical therapy team and exceptionally warm food service staff, specifically mentioning Martha. However, there are significant, recurring reports of slow call-light response times, particularly on weekends, and serious allegations regarding hygiene and neglect in some instances.
Quality Themes
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Concerns
Rating Trends
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Distribution · 184 analyzed
The owner uses highly personalized, warm, and appreciative language for 5-star reviews, but relies on repetitive, templated scripts for all negative reviews. Negative responses almost exclusively direct the reviewer to call a specific administrator, Craig Cannon, using nearly identical phrasing.
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is fantastic! The dedicated team worked diligently to help my aunt on her rehab journey.”
“Martha in the kitchen is very good with people. She helped make my menu out and made s”
“The staff at Park Manor stands out. Just take this 'Mother' of a figure, Martha heading up food services. She offered a place like home.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, resulting in 11 complaint-triggered deficiencies across recent surveys. The most recurring issues involve treatment and care quality, pest control problems, and resident rights violations including failure to notify families of incidents. While all deficiencies show correction dates, the pattern of repeated complaints and similar violations across multiple surveys suggests ongoing operational challenges that warrant careful consideration during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Mar 14, 2024
$181,138
Winniestowell Hospital District
for profit
HMG SERVICES LLC
CRAIG CANNON
Hmg Healthcare
31 facilities nationwide
Chain avg rating: 3.3/5 · Rank 19 of 31
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Sabra Health Care Reit INC
Owner · Organization
Zions Bancorporation
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
179 reviews from families & visitors
Official Website
Visit parkmanor-humble.com
Medicare data downloads
Original nursing home datasets
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