Park Manor of Humble
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 176 Google reviews
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What this means for your family
This facility offers an exceptional physical therapy program and highly compassionate food service staff that can make a significant difference in a resident's daily comfort. However, families must be vigilant about monitoring call-light response times and hygiene, as multiple reviewers have noted significant delays in care and issues with facility cleanliness during weekend shifts.
Google Reviews
Google Reviews
176 reviews on Google“Families considering Park Manor of Humble will find a facility with a highly praised physical therapy team and exceptionally warm food service staff, specifically mentioning Martha. However, there are significant, recurring reports of slow call-light response times, particularly on weekends, and serious allegations regarding hygiene and neglect in some instances.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Warm and attentive food services staff
- Friendly and welcoming front desk personnel
- Professional and skilled wound care nursing
Concerns
- Slow response to call lights and nursing requests (mentioned by 6 reviewers)
- Understaffing, particularly during weekends and after hours (mentioned by 4 reviewers)
- Issues with facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
- Inconsistent quality of food and meal temperatures (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 180 analyzed
How They Respond to Reviews
The owner uses highly personalized, warm, and appreciative language for 5-star reviews, but relies on repetitive, templated scripts for all negative reviews. Negative responses almost exclusively direct the reviewer to call a specific administrator, Craig Cannon, using nearly identical phrasing.
Questions for Your Tour
- 1We've heard wonderful things about your therapy and wound care teams; how do you coordinate their care with the daily nursing staff?
- 2What specific steps is the facility taking to ensure call lights are answered promptly, especially during the weekends or overnight shifts?
- 3Could you tell us about your current cleaning schedule and how you ensure the common areas and resident rooms stay fresh and well-maintained?
- 4How do you ensure that meals are served at the right temperature and that the menu stays consistent for the residents?
- 5What is the protocol for handling a medical emergency after hours when the primary nursing team might be at a lower capacity?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is fantastic! The dedicated team worked diligently to help my aunt on her rehab journey.”
“Martha in the kitchen is very good with people. She helped make my menu out and made s”
“The staff at Park Manor stands out. Just take this 'Mother' of a figure, Martha heading up food services. She offered a place like home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 11 complaint-triggered deficiencies across recent surveys. The most recurring issues involve treatment and care quality, pest control problems, and resident rights violations including failure to notify families of incidents. While all deficiencies show correction dates, the pattern of repeated complaints and similar violations across multiple surveys suggests ongoing operational challenges that warrant careful consideration during visits.
Feb 5, 2025Routine5
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 24, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 15, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 12, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Mar 14, 2024Complaint3
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 14, 2024
$181,138
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG SERVICES LLC
CRAIG CANNON
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 19 of 31
Ownership & Management
Owners
Cibc Bank USA
Owner · Organization
Forvis Mazars Llp
Owner · Organization
Sabra Health Care Reit INC
Owner · Organization
Zions Bancorporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit parkmanor-humble.com
Medicare data downloads
Original nursing home datasets
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