Focused Care at Humble
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in Texas · Critically understaffed (RN) · Chain outperformer · $19,410 in fines · Very few deficiencies
What this means for your family
This facility shows promise for rehabilitation and long-term care, with many families praising the therapy team and the kindness of the nursing staff. However, there is a documented pattern of serious hygiene concerns and management communication issues. We strongly advise families to conduct an unannounced visit specifically to observe the cleanliness of resident rooms and the responsiveness of staff to call lights.
Google Reviews
Google Reviews
73 reviews on Google“Families considering Focused Care at Humble will find a deeply polarized environment. While many long-term residents and recent rehab patients praise the kind, attentive nursing staff and the facility's cleanliness, there are several highly critical reports regarding hygiene neglect, specifically residents being left in soiled linens, and concerns regarding professional conduct among management.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective rehabilitation and therapy services
- Clean and well-maintained grounds
- Engaging holiday decorations and community events
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
- Unprofessional behavior/attitude from management (mentioned by 3 reviewers)
- Staff responsiveness to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
The owner relies almost exclusively on a repetitive template that directs users to specific corporate phone numbers. There is no attempt to address the specific details of the complaints, such as hygiene or staff behavior, in the public response.
Questions for Your Tour
- 1We noticed how much care goes into your holiday decorations and community events; what are some of the favorite monthly activities the residents enjoy here?
- 2How does the nursing team ensure that personal hygiene and incontinence care are handled consistently for every resident?
- 3With the recent focus on improving medication management, what specific steps has the facility taken to ensure accuracy and safety?
- 4How do you ensure that call lights are answered promptly, especially during shift changes or overnight hours?
- 5Can you tell us more about how the management team communicates updates or changes to families to ensure we are always in the loop?
- 6What is the process for managing medical emergencies or sudden changes in health after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very loving and caring about the people that stay there! I live in Pennsylvania. My dad is there and it’s the best thing ever when The nurses send me pictures of him!”
“Resident received Physical and Occupational therapy. Patient goals were to improve transfers, ambulation, ADL’s in order to return home with Family. With hard work and dedication, resident was able to exceed all goals and was able to return home with family on 9/29/25.”
“Not only do they leave their residence soaking in their urine and sometimes feces which is extremely saddening and should not be happening in the first and place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, including recent concerns about medication management and safety supervision that remain uncorrected as of January 2025. The facility shows recurring problems with medication management, care planning, and fire safety systems across multiple surveys. While most deficiencies are eventually corrected, the pattern of repeated violations in critical care areas and ongoing complaint-driven investigations suggests potential quality concerns families should investigate further.
Jan 2, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 22, 2025Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 6, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Mar 28, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
May 8, 2025
$8,422
Fine
Jun 17, 2024
$10,988
Ownership & Operations
Who Operates This Facility
Fpacp Humble LLC
for profit
FOCUSED POST ACUTE CARE PARTNERS MANAGEMENT, LLC
KRISTIN TURNER
Chain Affiliation
Focused Post Acute Care Partners
25 facilities nationwide
Chain avg rating: 2.2/5 · Rank 8 of 25
Ownership & Management
Owners
Fpacp Humble LLC
Owner · Organization
Conley, Shawn
Owner (parent company)
Mckenzie, Mark
Owner (parent company)
Strubbe, Loretta
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit fpacp.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Park Manor of Humble
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