Deerbrook Skilled Nursing and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 124 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (63%)
- High RN turnover (64%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in HMG HEALTHCARE chain · $78,411 in fines
What this means for your family
This facility offers an exceptional physical and occupational therapy program that is highly recommended for post-surgical recovery. However, families must be extremely vigilant regarding nursing care, as there are recurring reports of hygiene neglect and unprofessional staff behavior. We recommend asking specifically about their protocols for skin integrity monitoring and weekend nursing response times.
Google Reviews
Google Reviews
124 reviews on Google“Families considering Deerbrook should note a significant divide between the highly praised rehabilitation and therapy teams and serious allegations regarding nursing care. While many reviewers laud the physical therapy department and the professionalism of certain administrators, multiple families have reported critical issues including patient neglect, poor hygiene, and inadequate staffing.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch physical and occupational therapy teams
- Professional and helpful administration and marketing staff
- Clean and well-maintained facility appearance
- Compassionate and attentive certain nursing/tech staff members
Concerns
- Inadequate hygiene and patient cleanliness (mentioned by 5 reviewers)
- Unprofessional or rude nursing/staff behavior (mentioned by 7 reviewers)
- Poor food quality and small portion sizes (mentioned by 4 reviewers)
- Issues with wound care and bedsores (mentioned by 3 reviewers)
- Slow response times from nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive scripts to respond to all reviews. Negative reviews are met with a standardized redirection to a specific phone number and contact person, while positive reviews use a rotating set of pre-written pleasantries.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents on their recovery goals?
- 2How does the nursing team manage medication schedules and ensure there are no delays in care during busy shifts?
- 3What specific steps are in place to ensure consistent hygiene and personal care for residents throughout the day?
- 4Could you describe the dining experience, specifically regarding the variety of meals and how you ensure portion sizes are satisfying for everyone?
- 5How does the facility handle communication between the nursing staff and family members, especially regarding updates on a loved one's health?
- 6What is the protocol for responding to medical emergencies or urgent needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was top-notch. My mother received both physical and...”
“My mother went there for rehabilitation and was injured by the staff, she received 15 stitches and 18 staples from Memorial Hermann because of CNA putting her to bed and she was cut by the metal on the bed.”
“The therapy team was absolutely amazing, so supportive, professional, and encouraging every step of the way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, with 30 of 37 deficiencies being complaint-triggered across multiple surveys. The most persistent problems involve daily care assistance, treatment following doctor's orders, and infection control—issues that have recurred repeatedly from 2022 through 2025. While the facility has corrected each violation after being cited, the ongoing pattern of complaints and repeat deficiencies in core care areas suggests systemic challenges that families should carefully consider.
Nov 20, 2025Complaint7
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 27, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 28, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 28, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Oct 27, 2025
$15,940
Fine
Feb 28, 2025
$17,345
Fine
Feb 20, 2025
$13,822
Fine
Feb 14, 2025
$31,304
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF DEERBROOK LLC
TANGELA MANUEL
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 29 of 31 (Worst)
Ownership & Management
Owners
Hmg Park Manor of Deerbrook, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit deerbrook-humble.com
Medicare data downloads
Original nursing home datasets
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