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Nursing HomeMedicaid Investigative

Paramount Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4035 South 500 East, Salt Lake City, UT 8410799 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 61 Google reviews

5
4
3
2
1
Paramount Health and Rehabilitation Nursing Home in Salt Lake City, UT — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (22 vs median 7)
  • High staff turnover (51%)

Bottom 25% in UT · Below chain average · $83,207 in fines

Source: Medicare data

What this means for your family

While many patients report successful rehabilitation and positive therapy outcomes, the facility has faced multiple serious allegations regarding delayed emergency responses and medical oversight. If you choose this facility, ensure you have a clear plan for medical advocacy and frequent communication with the nursing staff to monitor your loved one's condition closely.

Google Reviews

Google Reviews

61 reviews on Google
Paramount Health and Rehabilitation receives highly polarized feedback, with many reviewers praising the physical and occupational therapy teams for successful recovery outcomes. However, there are serious, recurring allegations regarding medical negligence, delayed emergency response times, and inconsistent staffing levels that have caused significant distress for families. Prospective families should weigh the positive reports of therapy and staff kindness against the documented concerns regarding patient safety and responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Warm and supportive nursing staff
  • Successful post-surgery rehabilitation
  • Clean and well-maintained environment

Concerns

  • Delayed emergency response/medical negligence (mentioned by 3 reviewers)
  • Understaffing leading to poor care (mentioned by 4 reviewers)
  • Inconsistent medication management (mentioned by 3 reviewers)
  • Poor food quality and nutritional concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'18(6)'21(2)'23(5)'25(4)'26(3)

Distribution · 55 analyzed

5
40
4
3
3
3
2
1
1
8

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to reach their recovery goals?
  • 2How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 3What specific steps does the facility take to ensure a quick and coordinated response during a medical emergency or after-hours situation?
  • 4Could you describe the daily dining experience, including how much input residents have regarding their nutritional needs and meal variety?
  • 5How does the staff maintain consistent communication with family members regarding any changes in a resident's health or daily care?
  • 6What kind of social activities or daily outings are available to help residents stay engaged and connected with the community?

Personalized based on this facility's data


Key Review Excerpts

I very highly feel this place is the reason my mom died. They called me to get information about my mom when she wasn’t responding to them I told them given her past history she needed to go back to the hospital and they ignored what I said and waited two hours for her to get worse and call 911.

Family member of deceased resident · 2024☆☆☆☆

The nurses and aides were pleasant and friendly and when things were extremely short staffed, administration jumped in to help.

Rehab patient · 2022★★★★★

After 2 weeks of my Mother being there we discovered they never knew she had been diagnosed with CHF and thus had not been treating her with the proper medications that she was on upon discharge from the hospital.

Family member of resident · 2017☆☆☆☆
Source: 61 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.3%
UT
16.8%
Salt lake
14.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
UT
21.8%
Salt lake
21.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
12.1%
UT
16.5%
Salt lake
23.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
UT
97.1%
Salt lake
97.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.4%
UT
14.6%
Salt lake
14.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
UT
98.0%
Salt lake
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
UT
93.8%
Salt lake
94.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
79.7%
UT
91.0%
Salt lake
91.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
2penalties
Well above state avg (9.1)
21 complaint-triggered
$83,207 in fines

Paramount Health and Rehabilitation has faced numerous family complaints, with 21 of its 31 deficiencies triggered by reports from families. The most recurring problems involve safety hazards and accident prevention, daily care assistance, and nutrition services. While all identified issues have been corrected by the facility, the high volume of complaint-driven deficiencies raises concerns about care quality and suggests families should thoroughly investigate current conditions before placement.

Dec 15, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 3, 2024Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 14, 2024Complaint
19
0688Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0779Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep signed and dated reports of x-rays and other diagnostic services in the residents record.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 14, 2024Routine
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Jan 11, 2023Routine
2
0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jul 1, 2021Routine
6
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Federal Penalties

Fine

Dec 15, 2025

$35,805

Fine

May 14, 2024

$83,207

Ownership & Operations

Who Operates This Facility

Owner / Operator

Paramount Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 223 of 328

Ownership & Management

Key personnel

Burnam, SoonOfficer / DirectorDavidson, CraigOfficer / DirectorMoss, TylerOfficer / DirectorCardiff Healthcare, INC.ManagerBurnam, SoonManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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