Millcreek Rehabilitation and Nursing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 7)
- High staff turnover (51%)
Bottom 25% in UT · Meets national RN staffing standard · Significantly below average staffing · $25,441 in fines · Abuse citation
What this means for your family
Given the severe reports of resident safety failures and poor hygiene, we strongly recommend conducting an unannounced visit and reviewing the facility's most recent state inspection reports. While some families report positive experiences, the consistency of complaints regarding basic care and safety protocols warrants extreme caution.
Google Reviews
Google Reviews
10 reviews on Google“Millcreek Rehabilitation and Nursing LLC receives highly polarized feedback, with recent positive reviews praising compassionate care contrasted sharply by severe allegations of neglect and poor facility conditions. Families should be aware of serious concerns regarding staff responsiveness, dietary management, and hygiene standards that have been reported by multiple visitors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care noted by some families
- Positive community atmosphere
- Staff perceived as caring by some visitors
Concerns
- Severe neglect and lack of supervision leading to missing residents (mentioned by 2 reviewers)
- Poor hygiene, including odors and presence of pests (mentioned by 2 reviewers)
- Inattentive staff and poor communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what specific protocols do you have in place to ensure high standards of cleanliness and pest control throughout the building?
- 2With a capacity of 61 residents, how does your team ensure consistent supervision and safety for those who may be prone to wandering or require extra monitoring?
- 3Communication is very important to our family; what is your standard process for keeping us updated on changes in care or any health concerns regarding our loved one?
- 4Could you walk us through how you handle medication management and ensure that every resident receives the correct dosage and attention at the right time?
- 5What steps are you taking to improve your staffing levels and training to ensure that residents receive attentive, high-quality care throughout the day and night?
- 6What does a typical day look like for residents here, and how do you encourage social interaction and engagement within the community?
Personalized based on this facility's data
Key Review Excerpts
“I want to thank all of you for the excellent and compassionate care you all provide for our beloved one!! I had such peace of mind knowing he is in your care.”
“That place is disgusting...it smells like pee i seen roaches in broad daylight there is one shower for 60 + people....the staff sucks.”
“Let my sister walk out of there at 9:45 pm didnt call us until after 9 am the next day now i find out they didn't even file a police report they just did an attempt to locate at 11am”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
16
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to serious findings about resident protection from abuse and safety hazards, with recent 2025 issues including failure to respond to alleged violations and maintain safe environments. The facility shows recurring problems across safety systems, infection control, and resident care planning that persist across multiple years of inspections. While the provider reports corrections for each violation, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.
Jan 21, 2026Complaint1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Mar 31, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Mar 31, 2025Routine15
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 15, 2023Routine5
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas cylinders are properly stored.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 15, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Sep 30, 2021Routine16
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Federal Penalties
Fine
Mar 31, 2025
$25,441
Ownership & Operations
Who Operates This Facility
Millcreek Rehabilitation and Nursing LLC
government
Chain Affiliation
Beaver Valley Hospital
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 5
Ownership & Management
Owners
Myers, Katie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Swain, Holly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Swain, Jared
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mt. Olympus Rehabilitation Center
1.2 miNursing Home · Salt Lake City, UT
Monument Healthcare Murray Creek
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Monument Healthcare South Salt Lake
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Monument Healthcare Millcreek
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Paramount Health and Rehabilitation
1.6 miNursing Home · Salt Lake City, UT
Monument Healthcare Cottonwood Creek
1.9 miNursing Home · Salt Lake City, UT