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Nursing HomeMedicaid Investigative

Millcreek Rehabilitation and Nursing LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3520 South Highland Drive, Salt Lake City, UT 8410661 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 10 Google reviews

5
4
3
2
1
Millcreek Rehabilitation and Nursing LLC Nursing Home in Salt Lake City, UT — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 7)
  • High staff turnover (51%)

Bottom 25% in UT · Meets national RN staffing standard · Significantly below average staffing · $25,441 in fines · Abuse citation

Source: Medicare data

What this means for your family

Given the severe reports of resident safety failures and poor hygiene, we strongly recommend conducting an unannounced visit and reviewing the facility's most recent state inspection reports. While some families report positive experiences, the consistency of complaints regarding basic care and safety protocols warrants extreme caution.

Google Reviews

Google Reviews

10 reviews on Google
Millcreek Rehabilitation and Nursing LLC receives highly polarized feedback, with recent positive reviews praising compassionate care contrasted sharply by severe allegations of neglect and poor facility conditions. Families should be aware of serious concerns regarding staff responsiveness, dietary management, and hygiene standards that have been reported by multiple visitors.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate care noted by some families
  • Positive community atmosphere
  • Staff perceived as caring by some visitors

Concerns

  • Severe neglect and lack of supervision leading to missing residents (mentioned by 2 reviewers)
  • Poor hygiene, including odors and presence of pests (mentioned by 2 reviewers)
  • Inattentive staff and poor communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02020(3)5.02024(4)2.32025(3)

Distribution · 10 analyzed

5
5
4
0
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what specific protocols do you have in place to ensure high standards of cleanliness and pest control throughout the building?
  • 2With a capacity of 61 residents, how does your team ensure consistent supervision and safety for those who may be prone to wandering or require extra monitoring?
  • 3Communication is very important to our family; what is your standard process for keeping us updated on changes in care or any health concerns regarding our loved one?
  • 4Could you walk us through how you handle medication management and ensure that every resident receives the correct dosage and attention at the right time?
  • 5What steps are you taking to improve your staffing levels and training to ensure that residents receive attentive, high-quality care throughout the day and night?
  • 6What does a typical day look like for residents here, and how do you encourage social interaction and engagement within the community?

Personalized based on this facility's data


Key Review Excerpts

I want to thank all of you for the excellent and compassionate care you all provide for our beloved one!! I had such peace of mind knowing he is in your care.

Family member · 2024★★★★★

That place is disgusting...it smells like pee i seen roaches in broad daylight there is one shower for 60 + people....the staff sucks.

Friend of patient · 2025☆☆☆☆

Let my sister walk out of there at 9:45 pm didnt call us until after 9 am the next day now i find out they didn't even file a police report they just did an attempt to locate at 11am

Family member · 2020☆☆☆☆
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
86%
Registered nurses for medical care
Total Nursing
2.12hrs
52%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
12.1%
UT
16.5%
Salt lake
23.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
19.5%
UT
24.7%
Salt lake
22.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.3%
UT
16.8%
Salt lake
15.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
UT
12.1%
Salt lake
11.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
UT
97.1%
Salt lake
97.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
UT
98.0%
Salt lake
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
UT
93.8%
Salt lake
94.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (9.1)
7 complaint-triggered
$25,441 in fines

Families have filed multiple complaints leading to serious findings about resident protection from abuse and safety hazards, with recent 2025 issues including failure to respond to alleged violations and maintain safe environments. The facility shows recurring problems across safety systems, infection control, and resident care planning that persist across multiple years of inspections. While the provider reports corrections for each violation, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.

Jan 21, 2026Complaint
1
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Mar 31, 2025Complaint
5
0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Mar 31, 2025Routine
15
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0775Potential for harm · PatternCorrected

Administration Deficiencies

Keep complete, dated laboratory records in the resident's record.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0924Potential for harm · PatternCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jun 15, 2023Routine
5
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0906Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas cylinders are properly stored.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 15, 2023Complaint
1
0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Sep 30, 2021Routine
16
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Federal Penalties

Fine

Mar 31, 2025

$25,441

Ownership & Operations

Who Operates This Facility

Owner / Operator

Millcreek Rehabilitation and Nursing LLC

Organization Type

government

Chain Affiliation

Chain Name

Beaver Valley Hospital

Chain Size

5 facilities nationwide

Chain avg rating: 2.0/5 · Rank 3 of 5

Ownership & Management

Owners

Myers, Katie

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Swain, Holly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Swain, Jared

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Langford, ScottOfficer / DirectorCottonwood Healthcare LLCManagerMillcreek Rehabilitation and Nursing LLCManagerClark, BrendanManagerMyers, WalterManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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