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Nursing HomeMedicaid Investigative

Monument Healthcare South Salt Lake

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

2472 South 300 East, Salt Lake City, UT 84115140 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 33 Google reviews

5
4
3
2
1
Monument Healthcare South Salt Lake Nursing Home in Salt Lake City, UT — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (20 vs median 7)
  • High staff turnover (59%)

Bottom 25% in UT · Meets national RN staffing standard · Worst in MONUMENT HEALTH GROUP chain · $31,391 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

Twin Oaks is highly regarded for its modern environment and responsive management team, making it a strong candidate for assisted living. However, because of the specific concerns raised regarding the memory care unit, we strongly advise families to conduct unannounced visits and closely monitor the level of daily assistance provided to their loved ones in that specific wing.

Google Reviews

Google Reviews

33 reviews on Google
Twin Oaks is generally praised for its modern, clean, and welcoming environment, with many families highlighting the compassionate and attentive nature of the staff. However, there are significant concerns regarding the quality of care in the memory care unit, specifically regarding basic hygiene and safety oversight. Families should weigh the facility's strong aesthetic and general care reputation against these specific reports of neglect in specialized care areas.

Quality Themes

Tap a score for details
Food10.0Staff8.0Clean9.0Activities9.0MedsN/AMemory3.0Comms9.0ValueN/A

Strengths

  • Warm, welcoming, and modern facility
  • Attentive and compassionate staff
  • Strong management communication
  • Personalized care and resident engagement

Concerns

  • Inadequate care and hygiene in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(3)5.02022(3)4.02023(10)4.82024(12)5.02025(2)3.82026(8)

Distribution · 38 analyzed

5
31
4
0
3
1
2
3
1
3

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on personalized care, what specific protocols are in place to ensure consistent hygiene and attentive support for residents in the memory care unit?
  • 2I noticed the facility is quite active in responding to feedback online; how do you incorporate that family input into your daily care plans?
  • 3With 140 residents, how does your team ensure that the staffing levels remain consistent and responsive to individual needs throughout the day and night?
  • 4What steps are you currently taking to address the recent CMS health inspection findings to ensure the highest standard of safety for my loved one?
  • 5Could you walk me through the daily activity schedule and explain how you tailor these programs for residents who may require more specialized memory support?
  • 6In the event of a sudden medical change or emergency, what is your specific protocol for communicating with family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

After realizing my father wasn't receiving even the most basic services such as oral hygiene, assistance in clothing changes, and regular safety checks, I continued to try and make it work.

Memory care family member · 2024★★☆☆☆

They are responsible, reliable, and very friendly and personable, not just with the residents but the families as well. They provide so many fun activities for the residents throughout the

Long-term resident's family · 2024★★★★★

She needs a gluten free diet, which is provided to her by the chef. She has told me on many occasions that she loves the food.

Long-term resident's family · 2023★★★★★
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.19hrs
OK
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.5%
UT
24.7%
Salt lake
22.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.0%
Mixed vs Avgs
Here
16.0%
US
12.1%
UT
16.5%
Salt lake
23.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.1%
Better than Avg
Here
15.1%
US
19.4%
UT
21.8%
Salt lake
21.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.3%
UT
16.8%
Salt lake
15.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
UT
97.1%
Salt lake
97.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.6%
Worse than Avg
Here
15.6%
US
14.4%
UT
12.1%
Salt lake
10.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
UT
93.8%
Salt lake
94.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.1%
Mixed vs Avgs
Here
90.1%
US
79.8%
UT
91.0%
Salt lake
91.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
2penalties
Well above state avg (9.1)
3 complaint-triggered
$31,391 in fines

Monument Healthcare has significant recurring issues across all three surveys, with families filing complaint reports that led to citations for accident prevention and abuse protection. The facility consistently struggles with infection control, medication management, and care planning, with the same deficiencies appearing repeatedly across 2022, 2024, and 2025 surveys despite correction claims, suggesting persistent systemic problems with quality oversight and resident safety.

Jun 19, 2025Routine
20
0921Immediate jeopardy · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0742Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0770Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Jun 19, 2025Complaint
2
0689Immediate jeopardy · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 25, 2024Routine
8
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 25, 2024Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 21, 2022Routine
29
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0867Actual harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Federal Penalties

Fine

Jun 19, 2025

$13,000

Fine

Jan 25, 2024

$18,391

Ownership & Operations

Who Operates This Facility

Owner / Operator

Monument Healthcare South Salt Lake

Organization Type

government

Chain Affiliation

Chain Name

Monument Health Group

Chain Size

11 facilities nationwide

Chain avg rating: 3.3/5 · Rank 14 of 14 (Worst)

Ownership & Management

Owners

Gunnison Valley Hospital

Owner · Organization

Key personnel

Monument Health Properties LLC5% or Greater Mortgage InterestMonument Real Estate South Salt Lake LLC5% or Greater Mortgage InterestMurray, BrianOfficer / DirectorGunnison Valley HospitalManagerHealth Group Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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