Monument Healthcare Murray Creek
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 199 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (55%)
- High RN turnover (66%)
Bottom 25% in UT · Meets national RN staffing standard · Below chain average · $8,148 in fines · Abuse citation
What this means for your family
While recent reviews suggest the facility has made significant strides in cleanliness and staff morale under new ownership, the history of neglect is serious. When touring, we strongly recommend you observe the response time for call lights and ask specifically how they handle toileting and hygiene for residents who cannot assist themselves. Do not rely solely on the positive recent reviews; verify the current staffing ratios for your loved one's specific level of care.
Google Reviews
Google Reviews
199 reviews on Google“Monument Healthcare Murray Creek (formerly Woodland Park) presents a highly polarized experience for families. While many reviewers praise the facility for its recent renovations, clean environment, and a dedicated core of nursing and therapy staff, a significant number of families report severe neglect, including long delays in responding to call lights, poor hygiene, and inconsistent communication. Prospective families should be aware that experiences appear to vary drastically depending on the specific unit and the individual staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Clean, updated facility environment
- Effective physical and occupational therapy programs
- Warm, attentive nursing staff in specific units
- Proactive management team for some residents
Concerns
- Excessive wait times for call light assistance (mentioned by 14 reviewers)
- Poor hygiene and failure to assist with toileting/bathing (mentioned by 9 reviewers)
- Inconsistent or poor quality of food service (mentioned by 8 reviewers)
- Missing or lost personal clothing and belongings (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 202 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and updated the facility looks; how does the management team ensure this high standard of cleanliness is maintained in the resident rooms and bathrooms?
- 2We noticed the management team is very active in responding to feedback, so how does the facility currently work to improve response times for call lights?
- 3With the great physical and occupational therapy programs mentioned, how often do residents participate in these sessions as part of their daily routine?
- 4Could you walk us through the process for medication management and how you ensure there are no errors in administration?
- 5How does the dining team handle special dietary needs and ensure that meal quality remains consistent for everyone?
- 6What is the protocol for handling medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, rooms are nicely sized, and there is little odor compared to other facilities. Most of the nurses/CNAs are attentive and equipped for the job, especially Elizabeth.”
“Their business model is incompetence, neglect and indifference for the patients. We mistakenly put my mother in this place while recovering from a broken femur. She waited over an hour for assistance to go to the bathroom.”
“I frequently visit clients across various facilities as part of my work with the state... Each time I’ve had a client placed at this facility, I’ve been genuinely impressed by the exceptional care provided.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monument Healthcare Murray Creek shows concerning patterns including a recent high-severity abuse protection violation and families have filed complaints about abuse reporting and safety hazards. The facility has recurring issues with care planning, daily living assistance, and safety supervision that persist across multiple surveys from 2021 to 2025, though all violations have correction dates indicating the facility addresses identified problems.
Mar 31, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 28, 2025Routine13
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Ensure resident rooms meet each resident's needs.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 31, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 31, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 28, 2025
$112,800
Fine
Jan 31, 2024
$8,148
Ownership & Operations
Who Operates This Facility
Monument Healthcare Murray Creek
for profit
Chain Affiliation
Monument Health Group
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 11 of 14
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit monumenthg.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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