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Nursing HomeMedicaid

Palolo Chinese Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2459 10th Avenue, Palolo · Honolulu, HI 96816113 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 27 Google reviews

5
4
3
2
1
Palolo Chinese Home Nursing Home in Honolulu, HI — Street View
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What this means for your family

Palolo Chinese Home is highly regarded for its compassionate staff and quality dining, making it a strong candidate for long-term care. However, families should be proactive about labeling personal belongings to prevent loss and should clarify communication protocols with the administration during the intake process.

Google Reviews

Google Reviews

27 reviews on Google
Palolo Chinese Home receives high praise for its compassionate, responsive staff and well-maintained, clean facilities. While many families appreciate the quality of care and engaging environment, some have reported concerns regarding lost personal items and occasional issues with administrative communication or staffing ratios.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean8.0Activities9.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and responsive nursing staff
  • Clean and well-maintained facility
  • Nutritious and high-quality food services
  • Engaging activities and community events

Concerns

  • Loss of personal belongings/clothing (mentioned by 2 reviewers)
  • Understaffing concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(2)'19(1)'21(1)'23(2)'25(6)'26(5)

Distribution · 27 analyzed

5
16
4
3
3
0
2
1
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the quality of the meals here; could you tell us more about how the menu is planned for the residents?
  • 2Since we want to make sure my loved one stays connected, what is your process for keeping families updated on any changes in their care or health?
  • 3What specific steps does the facility take to ensure that residents' personal belongings and clothing are kept safe and organized?
  • 4Could you describe the types of community events or daily activities available to help residents stay engaged with one another?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
  • 6We noticed the staff receives high marks for being compassionate; how do you support your nursing team to ensure they have enough time to provide that level of care?

Personalized based on this facility's data


Key Review Excerpts

The Staff are so nice and happy. They care for everyone!

General visitor/family · 2024★★★★★

Palolo Chinese Home is the best nursing facility on the island. The facility is clean, has very skilled nurses, friendly and compassionate workers, great food, plenty of parking, and overall a peaceful place to heal.

General family member · 2026★★★★★

I lost several expensive pieces of clothing there after transfer from Rehab for my stroke. When my wife ask she was brusquely told to check with Housekeeping

Rehab patient · 2024★★☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.39hrs
OK
Registered nurses for medical care
Total Nursing
3.97hrs
97%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
51%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.0%
Worse than Avg
Here
32.0%
US
15.3%
HI
22.0%
Honolulu
22.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
19.5%
HI
8.6%
Honolulu
8.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
HI
1.2%
Honolulu
0.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.4%
HI
11.3%
Honolulu
9.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
93.4%
HI
96.0%
Honolulu
95.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
HI
95.4%
Honolulu
95.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.7%
Better than Avg
Here
84.7%
US
79.7%
HI
84.7%
Honolulu
84.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.3%
Worse than Avg
Here
78.3%
US
81.8%
HI
82.8%
Honolulu
82.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
HI
1.0%
Honolulu
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
Well above state avg (10.4)
15 complaint-triggered
$12,735 in fines

Palolo Chinese Home shows concerning patterns with 15 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility has recurring problems with resident rights protections, care planning, and medication management that persist across multiple years from 2023 to 2025. While all deficiencies show correction dates, the repeated nature of issues in core care areas suggests ongoing challenges with consistent quality care delivery.

Sep 5, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 23, 2025Complaint
5
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 1, 2025Complaint
4
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

May 1, 2025Routine
11
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 22, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 26, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palolo Chinese Home

Organization Type

for profit

Ownership & Management

Owners

Palolo Chinese Home

Owner · Organization

100%

Key personnel

Au, GordonOfficer / DirectorBackus, PeterOfficer / DirectorBlanchette, PatriciaOfficer / DirectorChing, AnthonyOfficer / DirectorGoo, FrancesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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