Palolo Chinese Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews

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What this means for your family
Palolo Chinese Home is highly regarded for its compassionate staff and quality dining, making it a strong candidate for long-term care. However, families should be proactive about labeling personal belongings to prevent loss and should clarify communication protocols with the administration during the intake process.
Google Reviews
Google Reviews
27 reviews on Google“Palolo Chinese Home receives high praise for its compassionate, responsive staff and well-maintained, clean facilities. While many families appreciate the quality of care and engaging environment, some have reported concerns regarding lost personal items and occasional issues with administrative communication or staffing ratios.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and responsive nursing staff
- Clean and well-maintained facility
- Nutritious and high-quality food services
- Engaging activities and community events
Concerns
- Loss of personal belongings/clothing (mentioned by 2 reviewers)
- Understaffing concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the quality of the meals here; could you tell us more about how the menu is planned for the residents?
- 2Since we want to make sure my loved one stays connected, what is your process for keeping families updated on any changes in their care or health?
- 3What specific steps does the facility take to ensure that residents' personal belongings and clothing are kept safe and organized?
- 4Could you describe the types of community events or daily activities available to help residents stay engaged with one another?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6We noticed the staff receives high marks for being compassionate; how do you support your nursing team to ensure they have enough time to provide that level of care?
Personalized based on this facility's data
Key Review Excerpts
“The Staff are so nice and happy. They care for everyone!”
“Palolo Chinese Home is the best nursing facility on the island. The facility is clean, has very skilled nurses, friendly and compassionate workers, great food, plenty of parking, and overall a peaceful place to heal.”
“I lost several expensive pieces of clothing there after transfer from Rehab for my stroke. When my wife ask she was brusquely told to check with Housekeeping”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palolo Chinese Home shows concerning patterns with 15 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility has recurring problems with resident rights protections, care planning, and medication management that persist across multiple years from 2023 to 2025. While all deficiencies show correction dates, the repeated nature of issues in core care areas suggests ongoing challenges with consistent quality care delivery.
Sep 5, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 23, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 1, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 1, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 22, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Palolo Chinese Home
for profit
Ownership & Management
Owners
Palolo Chinese Home
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit palolohome.org
Medicare data downloads
Original nursing home datasets
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