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Nursing Home Top Rated

Arcadia Retirement Residence

Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.

1434 Punahou Street, Honolulu, HI 9682291 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 20 Google reviews

5
4
3
2
1
Arcadia Retirement Residence Nursing Home in Honolulu, HI — Street View
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What this means for your family

Arcadia is highly recommended for its compassionate staff and consistent quality of care across independent and memory care levels. Families should be aware that the facility maintains strict property and traffic policies, so it is advisable to clarify parking and visitor procedures during your initial tour.

Google Reviews

Google Reviews

20 reviews on Google
Arcadia Retirement Residence is highly regarded by families for its compassionate, dedicated staff and its ability to provide long-term care that spans from independent living to memory support. While the facility receives consistent praise for its 'Aloha spirit' and high standard of care, some visitors have reported rigid enforcement of parking and traffic rules that can feel unwelcoming.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivities9.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Strong continuum of care from independent to memory support
  • Engaging social and musical activities
  • Warm, welcoming atmosphere

Rating Trends

Tap a year to see what changed

234'07(1)'17(3)'19(1)'21(1)'24(1)'26(1)

Distribution · 22 analyzed

5
13
4
4
3
3
2
0
1
2

How They Respond to Reviews

25%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the compassion of your nursing team; how do you ensure that level of dedicated care remains consistent across all shifts?
  • 2Since you offer a full continuum of care, how do you manage the transition for a resident moving from independent living into memory support?
  • 3We are excited about the musical and social activities mentioned by others; could you walk us through what a typical weekly activity calendar looks like for the residents?
  • 4With the high staffing rating you've achieved, how do you ensure that medical needs and routine monitoring are handled promptly during the night or weekends?
  • 5How does the facility approach addressing and resolving any clinical or regulatory concerns to ensure the highest standard of health inspections?
  • 6It's great to see the facility is so well-regarded for its warm atmosphere; how do you involve families in the daily life and social community of the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff on the nursing home of Arcadia are awesome! I have experienced many nursing homes due to caring for my in laws and mother. None of those nursing homes comes close to Arcadia dedicated staff members!

Family member of multiple residents · 2025★★★★★

My mother lived there independently for a number of years before needing to move to the memory care facility where she eventually passed away. This facility sets the standard for elder care!

Memory care family member · 2024★★★★★

Arcadia is a phenomenal retirement community! My Mom and Stepdad moved in there in 1994. When my Stepdad fell ill, they cared for him until he passed. My Mom is now 98 and doing remarkably well.

Long-term resident's family · 2021★★★★★
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.64hrs
OK
Registered nurses for medical care
Total Nursing
4.73hrs
OK
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
19.5%
HI
8.6%
Honolulu
8.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
HI
1.2%
Honolulu
0.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.4%
HI
17.6%
Honolulu
18.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.0%
Mixed vs Avgs
Here
16.0%
US
15.3%
HI
22.0%
Honolulu
23.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
HI
96.0%
Honolulu
94.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.3%
Worse than Avg
Here
19.3%
US
14.4%
HI
16.4%
Honolulu
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.7%
HI
84.7%
Honolulu
83.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
81.8%
HI
82.8%
Honolulu
81.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
HI
1.0%
Honolulu
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (10.4)
5 complaint-triggered
$12,854 in fines

This facility has recurring issues across multiple care areas, with families filing complaint reports about resident rights violations and failure to report suspected abuse or neglect. The most persistent problems involve resident rights protections, care planning and assessments, and medication management, with deficiencies appearing repeatedly across surveys from 2022 through 2025. While all violations show correction dates, the pattern of recurring issues in core care areas suggests systemic challenges that warrant careful consideration during your visit.

Nov 21, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 4, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Sep 6, 2024Complaint
4
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Nov 3, 2023Routine
16
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Dec 22, 2022Routine
13
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Nov 3, 2023

$12,854

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arcadia Retirement Residence

Organization Type

nonprofit

Ownership & Management

Owners

Central Union Church

Owner · Organization

100%

Key personnel

Bunn, AndrewManaging Control - Governing BodyChang, CorlisManaging Control - Governing BodyKoehl, AlbertManaging Control - Governing BodyMagana, RaoulManaging Control - Governing BodyPopham, DavidManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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