Palm Gardens Center for Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 306 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record
What this means for your family
Palm Gardens is highly regarded for its physical therapy and clean, inviting environment, making it a strong candidate for post-surgical rehab. However, families must be vigilant regarding communication and patient safety; we recommend visiting at unannounced times and ensuring a clear plan is in place for medication management and discharge.
Google Reviews
Google Reviews
306 reviews on Google“Palm Gardens Center for Nursing and Rehabilitation receives high praise for its cleanliness, welcoming atmosphere, and dedicated rehab therapy teams. While many families report excellent care and responsiveness, a subset of reviewers highlights serious concerns regarding inconsistent staffing, neglectful care during off-hours, and poor communication during discharge processes.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Warm, attentive nursing staff
- Welcoming lobby and environment
Concerns
- Inconsistent staffing and slow response times (mentioned by 6 reviewers)
- Poor communication regarding discharge and medical care (mentioned by 4 reviewers)
- Patient falls and lack of proper documentation (mentioned by 2 reviewers)
- Unprofessional staff behavior and loud, disruptive noise (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you use that communication loop to improve the daily experience for residents?
- 2Given that physical and occupational therapy are noted as strengths here, how do you ensure that progress is clearly communicated to families during the recovery process?
- 3With a larger facility of 240 residents, what specific protocols do you have in place to ensure consistent staff responsiveness and timely attention to call lights?
- 4How does your nursing team manage medication administration to ensure accuracy and safety for residents with complex health needs?
- 5What steps are taken to maintain a quiet and restful environment for residents, especially during the busier hours of the day?
- 6Could you walk me through your safety protocols for fall prevention and how you document and update care plans following any changes in a resident's mobility?
Personalized based on this facility's data
Key Review Excerpts
“When my mom transferred to Palm Gardens after her fall, she could barely stand. Yesterday, her physical therapist stood right beside her and cheered as she walked ten steps down the hall unassisted.”
“The staff on the 7th floor rehab are amazing. They were caring, attentive, and always went above and beyond. They helped with scheduling appointments, go to surgery, help with discharge plan.”
“My mom was there for almost a year,the food sucked she didnt eat anything, i had to bring her food everyday. regular staff were so helpful but specialyst sucked..i wouldnt recommend this place at all”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 28 deficiencies across multiple surveys, with families filing complaints that led to investigations of abuse reporting and licensing compliance issues. The most recurring problems involve fire safety systems, medication management, and nursing staff adequacy. While all deficiencies show correction dates, recent 2025 findings indicate ongoing issues with fire safety, nursing staffing, and basic safety protocols, suggesting systemic challenges that families should carefully evaluate.
Dec 3, 2025Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 31, 2023Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 30, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jun 18, 2021Routine4
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Palm Gardens Center for Nursing and Rehabilitation
for profit
Chain Affiliation
Shimon Lefkowitz
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 5
Ownership & Management
Owners
Lefkowitz, Shimon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
306 reviews from families & visitors
Official Website
Visit palmgardenscenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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