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Nursing HomeMedicaid Investigative

Palm Gardens Center for Nursing and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

615 Avenue C, Kensington · Brooklyn, NY 11218240 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 306 Google reviews

5
4
3
2
1
Palm Gardens Center for Nursing and Rehabilitation Nursing Home in Brooklyn, NY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (7 vs median 6.0)

Below average in NY · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

Palm Gardens is highly regarded for its physical therapy and clean, inviting environment, making it a strong candidate for post-surgical rehab. However, families must be vigilant regarding communication and patient safety; we recommend visiting at unannounced times and ensuring a clear plan is in place for medication management and discharge.

Google Reviews

Google Reviews

306 reviews on Google
Palm Gardens Center for Nursing and Rehabilitation receives high praise for its cleanliness, welcoming atmosphere, and dedicated rehab therapy teams. While many families report excellent care and responsiveness, a subset of reviewers highlights serious concerns regarding inconsistent staffing, neglectful care during off-hours, and poor communication during discharge processes.

Quality Themes

Tap a score for details
Food7.0Staff7.0Clean9.0Activities8.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Effective physical and occupational therapy
  • Warm, attentive nursing staff
  • Welcoming lobby and environment

Concerns

  • Inconsistent staffing and slow response times (mentioned by 6 reviewers)
  • Poor communication regarding discharge and medical care (mentioned by 4 reviewers)
  • Patient falls and lack of proper documentation (mentioned by 2 reviewers)
  • Unprofessional staff behavior and loud, disruptive noise (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62024(67)4.62025(107)4.32026(38)

Distribution · 212 analyzed

5
173
4
14
3
6
2
5
1
14

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to family feedback online; how do you use that communication loop to improve the daily experience for residents?
  • 2Given that physical and occupational therapy are noted as strengths here, how do you ensure that progress is clearly communicated to families during the recovery process?
  • 3With a larger facility of 240 residents, what specific protocols do you have in place to ensure consistent staff responsiveness and timely attention to call lights?
  • 4How does your nursing team manage medication administration to ensure accuracy and safety for residents with complex health needs?
  • 5What steps are taken to maintain a quiet and restful environment for residents, especially during the busier hours of the day?
  • 6Could you walk me through your safety protocols for fall prevention and how you document and update care plans following any changes in a resident's mobility?

Personalized based on this facility's data


Key Review Excerpts

When my mom transferred to Palm Gardens after her fall, she could barely stand. Yesterday, her physical therapist stood right beside her and cheered as she walked ten steps down the hall unassisted.

Long-term resident's family · 2026★★★★★

The staff on the 7th floor rehab are amazing. They were caring, attentive, and always went above and beyond. They helped with scheduling appointments, go to surgery, help with discharge plan.

Long-term resident's family · 2025★★★★★

My mom was there for almost a year,the food sucked she didnt eat anything, i had to bring her food everyday. regular staff were so helpful but specialyst sucked..i wouldnt recommend this place at all

Long-term resident's family · 2025☆☆☆☆
Source: 306 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
4.53hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
15.3%
NY
13.8%
Kings
12.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
14.4%
NY
14.8%
Kings
13.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
12.1%
NY
18.9%
Kings
27.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
4.9%
NY
6.8%
Kings
7.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.4%
Mixed vs Avgs
Here
8.4%
US
19.5%
NY
13.3%
Kings
7.7%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility8.7%
Worse than Avg
Here
8.7%
US
1.6%
NY
1.3%
Kings
0.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.5%
Worse than Avg
Here
69.5%
US
81.8%
NY
77.0%
Kings
76.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.9%
Worse than Avg
Here
72.9%
US
79.7%
NY
78.8%
Kings
76.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
NY
1.2%
Kings
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
2 complaint-triggered

This facility has 28 deficiencies across multiple surveys, with families filing complaints that led to investigations of abuse reporting and licensing compliance issues. The most recurring problems involve fire safety systems, medication management, and nursing staff adequacy. While all deficiencies show correction dates, recent 2025 findings indicate ongoing issues with fire safety, nursing staffing, and basic safety protocols, suggesting systemic challenges that families should carefully evaluate.

Dec 3, 2025Routine
12
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 31, 2023Routine
10
0915Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0570Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Aug 30, 2023Complaint
2
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Jun 18, 2021Routine
4
0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Gardens Center for Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Shimon Lefkowitz

Chain Size

5 facilities nationwide

Chain avg rating: 2.8/5 · Rank 3 of 5

Ownership & Management

Owners

Lefkowitz, Shimon

Owner

100%

Key personnel

Lefkowitz, ShimonManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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