Brooklyn Ctr for Rehab and Residential Health Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 197 Google reviews

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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, which have helped many residents regain mobility. However, families should be aware of recurring reports regarding poor communication and difficulty reaching nursing staff. We recommend visiting in person during off-hours to observe the responsiveness of the staff firsthand before making a decision.
Google Reviews
Google Reviews
197 reviews on Google“Brooklyn Center for Rehabilitation and Residential Health Care receives highly polarized feedback, with many reviewers praising the physical and occupational therapy teams for their professionalism and effectiveness. However, a significant number of families report serious concerns regarding communication, slow response times, and inconsistent nursing care, particularly during off-hours or weekends. Families should carefully weigh the strong rehab outcomes against these reports of administrative and nursing challenges.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional rehab therapy team
- Clean and well-maintained facility environment
- Friendly and attentive staff on specific units
- Strong support for patient discharge planning
Concerns
- Difficulty reaching staff or nurses by phone (mentioned by 7 reviewers)
- Rude or unhelpful front desk and security staff (mentioned by 6 reviewers)
- Inconsistent medication administration and nursing responsiveness (mentioned by 5 reviewers)
- Understaffing, especially during nights and weekends (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 268 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure consistent medication administration and nursing follow-up for residents after their therapy sessions?
- 2I understand that communication is a priority; what is the most reliable way for family members to reach the nursing team directly if we have urgent questions about our loved one's care?
- 3Since staffing levels can fluctuate, what steps does the facility take to ensure that residents receive the same level of attentive care during night and weekend shifts?
- 4How does the facility ensure that the front desk and administrative team provide a welcoming and helpful experience for families visiting their loved ones?
- 5What kind of daily activities or social programs are available for residents to help them stay engaged and connected with others outside of their scheduled therapy?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members, and how quickly can we expect an update from the medical staff?
Personalized based on this facility's data
Key Review Excerpts
“Nath my physical therapist is professional, truly attentive explained each exercise clearly to get improvements in strength, mobility and confidence.”
“My mother previously stayed at another facility, but here, the staff is very attentive to her needs. While the place could use some updates, the warmth and friendliness of the staff stand out.”
“STAFFS ARE HORRIBLE, THEY IGNORED HIM WHEN HE ASKED FOR HIS PAIN MEDICATIONS. ALSO, HE HAD AN APPOINTMENT TO SEE THE DOCTOR. STAFF REMOVED HIM FROM HIS BED AND MADE HIM FALL.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 13 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve quality of care and safety (including accident hazards and inadequate treatment), medication management, and care planning deficiencies. Issues persist across multiple surveys from 2021-2025, with recent complaints in 2025 about safety hazards and abuse reporting, suggesting ongoing operational challenges that families should carefully consider.
Dec 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 8, 2025Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nov 4, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nov 2, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 2, 2023Complaint7
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 29, 2021Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Nov 4, 2025
$9,110
Ownership & Operations
Who Operates This Facility
Brooklyn Ctr for Rehab and Residential Health Care
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 24 of 35 (Worst)
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit brooklyngardens.com
Medicare data downloads
Original nursing home datasets
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