Pacifica Senior Living Union City
Families consistently rate this highly — reviewers highlight warm and welcoming staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
This facility is an excellent choice if you are looking for a warm, caring environment where staff truly bond with residents. However, you should perform due diligence regarding the facility's current management stability and financial reliability, as recent reviews have raised serious concerns about management turnover and unpaid business debts.
Google Reviews
Google Reviews
33 reviews on Google“Families considering Pacifica Senior Living Union City will find a community widely praised for its warm, home-like atmosphere and exceptionally kind, dedicated staff. While many reviewers highlight the cleanliness and recent renovations, there are serious allegations from a vendor regarding unpaid debts and a specific warning from a family member regarding high management turnover and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Clean and well-maintained facilities
- Compassionate memory care approach
- Friendly, community-oriented atmosphere
Concerns
- High management turnover and poor communication
- Unpaid vendor debts/financial disputes
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using the same phrasing across different users. While they attempt to personalize by adding names, the core message remains a copy-paste script.
Questions for Your Tour
- 1It's wonderful to see how much care goes into responding to feedback from families; how does the management team ensure that communication remains consistent and clear with residents' families?
- 2We've heard such lovely things about the warm and welcoming atmosphere here; what are some of the favorite community activities or social events that bring the residents together?
- 3Since the facility is so well-maintained and clean, what is the daily routine for keeping the common areas and resident rooms looking their best?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 5For residents who may need extra support with memory care, how does the staff tailor their compassionate approach to meet individual needs?
- 6How does the administration handle the training of new staff members to ensure the high level of care and friendliness mentioned by others is always maintained?
Personalized based on this facility's data
Key Review Excerpts
“My mom has had dementia for close to ten years. ... Two years ago, we placed her at Pacifica Senior Living in Union City, California. ... A number of months passed and she started to become calmer and happier.”
“The atmosphere was warm and homie. I really like the newly renovated flooring and the peanut butter cookies from the chef was a great touch!”
“Refused to pay Flooring vendor amount of $15,000 for second floor hallway flooring project, has been two years. Do not trust this company for your elderly time”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jul 14, 2025InspectionClean
The inspection identified three deficiencies: one Type A deficiency regarding unsecured medications, and two Type B deficiencies concerning food storage and lack of updated medical assessments. The facility was cited for these issues, requiring corrective action by specified dates.
Jul 14, 2025ComplaintClean
The inspection identified three deficiencies: one Type A deficiency regarding unsecured medications, and two Type B deficiencies concerning food storage and lack of updated medical assessments. The facility was cited for these issues, requiring corrective action by specified dates.
May 29, 2025ComplaintClean
The report details an investigation into five allegations, including questionable death, bathing needs, soiled clothing, clean clothing supply, and medication refills. All five allegations were ultimately closed as unsubstantiated based on the evidence reviewed and interviews conducted.
Apr 24, 2025ComplaintClean
The report details an investigation into three allegations: unexplained bruising, lack of resident pendants, and lack of administrator presence. All three allegations were ultimately closed as unsubstantiated based on the evidence gathered during the investigation.
Jan 16, 2025ComplaintClean
The investigation addressed multiple allegations, including issues with call button response, food availability, staff conduct, and billing discrepancies. While several allegations were noted, the final report explicitly states that no deficiencies are being cited on this date, and the findings were largely unsubstantiated.
Jan 9, 2025ComplaintClean
The case management visit identified significant deficiencies related to resident care and medical oversight. Specifically, the facility failed to ensure necessary medical and dental care for the resident, citing a failure to seek immediate medical assistance for R1. These findings are categorized as Type A deficiencies due to the immediate risk posed to the resident's health.
Jan 9, 2025OtherClean
The case management visit identified significant deficiencies related to resident care and medical oversight. Specifically, the facility failed to ensure necessary medical and dental care for the resident, citing a failure to seek immediate medical assistance for R1. These findings are categorized as Type A deficiencies due to the immediate risk posed to the resident's health.
Dec 9, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Pacifica Union City LLC; Union City Mgr LLC
LAGASCA-CRUZ, MARIE ANN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit alvaradoseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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