Acacia Creek - Union City
Families consistently rate this highly — reviewers highlight beautifully maintained grounds and modern amenities. Schedule a visit to confirm the fit.
based on 60 Google reviews
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What this means for your family
Acacia Creek is an excellent choice for families seeking a high-end, active, and socially engaging environment for their loved ones. The dining and grounds are standout features that contribute to a resort-like lifestyle. However, families should be prepared for significant financial commitment and may want to verify that the specific level of care required is consistently communicated across all campus buildings.
Google Reviews
Google Reviews
60 reviews on Google“Acacia Creek is highly regarded by long-term residents and their families for its vibrant, upscale community atmosphere and beautiful, well-maintained grounds. Reviewers frequently praise the high quality of dining and the active social life, though some note that the high cost of living makes it accessible primarily to the wealthy. While most feedback is overwhelmingly positive, one professional nurse noted occasional lapses in inter-building communication among staff.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully maintained grounds and modern amenities
- High-quality dining and food variety
- Active and engaging social programs
- Welcoming and professional staff
- Safe and secure environment
Concerns
- High cost of living/pricing (mentioned by 2 reviewers)
- Staff communication between buildings
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently reference specific details from the reviewer's text, such as names, family members, or specific community features. While some responses are brief, the majority demonstrate an active effort to build community connection and reinforce the brand's values.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about how the menu variety is planned and how residents can request specific preferences?
- 2The grounds look absolutely beautiful; what kind of outdoor activities or garden strolls are available for residents to enjoy the scenery?
- 3With the different levels of care available in this continuum, how does the staff ensure seamless communication and updates between the different buildings and care teams?
- 4Could you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5We noticed the facility is very well-maintained; what specific programs or social clubs are currently the most popular among the residents?
- 6Since we are planning for long-term care, how does the facility manage the transition in services as a resident's care needs evolve over time?
Personalized based on this facility's data
Key Review Excerpts
“Acacia Creek is a truly exceptional retirement community. From the moment you step onto the campus, you can feel the warmth and vibrancy of the environment.”
“Since moving into Acacia Creek ten years ago I feel I have received the best care from this community and so much more. Acacia Creek is our home, and we all have the same rights, and privileges and responsibilities.”
“Everything from the grounds, the staff and the food are amazingly high class. Situated in the East Bay Hills, Acacia Creek is near modern life while tucked away to give the impression of beautiful resort living at it's finest.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 6, 2026InspectionClean
FACILITY EVALUATION REPORT
May 22, 2025ComplaintClean
This report details a complaint investigation conducted on May 22, 2025. The initial allegation that staff were keeping a resident against their will was determined to be unfounded. The investigation found no deficiencies observed or cited during this visit.
Apr 16, 2025InspectionClean
This report details the findings of a complaint investigation conducted on 04/16/2025. The allegation concerning the failure to refund an entrance fee was reviewed against the facility's governing agreements. The investigation concluded that the allegation was unfounded.
Apr 16, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on 04/16/2025. The allegation concerning the failure to refund an entrance fee was reviewed against the facility's governing agreements. The investigation concluded that the allegation was unfounded.
Mar 19, 2025OtherClean
The unannounced Case Management Visit was conducted on 03/19/2025. The primary finding noted was that the facility lacked proper documentation regarding resident care plans, specifically concerning the services required for 1:1 care. A plan of correction was issued requiring the facility to review all resident care plans and physician reports.
Mar 7, 2025ComplaintClean
This report details a complaint investigation conducted on 3/7/2025 regarding allegations of lack of care and supervision, and failure to meet toileting needs. Both allegations were reviewed and subsequently found to be UNSUBSTANTIATED based on the evidence gathered during the investigation.
Dec 5, 2024OtherClean
The facility underwent an unannounced Health and Safety check following a priority 2 complaint. The Licensing Program Analyst observed the facility and found the residents to be comfortable and safe in their surroundings. No deficiencies were cited during this inspection.
May 29, 2024InspectionClean
The facility underwent an unannounced annual required inspection on May 29, 2024. The evaluator noted that the facility was clean and odor-free, and reviewed various operational areas, including food storage and safety equipment. No deficiencies or citations were issued during this inspection.
Ownership & Operations
Who Operates This Facility
Masonic Homes Cal & Acacia Creek, Masonic Sen Liv
CHUCK MAJOR
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit acaciacreek.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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