Masonic Home
Strong Medicare quality ratings; families often praise exceptional and friendly staff. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility offers wonderful amenities, including superior dining and beautiful grounds that are great for visits. However, families should be cautious about the front-desk professionalism and potential communication gaps with management, as these have been noted as points of friction.
Google Reviews
Google Reviews
28 reviews on Google“Families may find comfort in the facility's beautiful grounds and highly praised staff members who are described as amazing and fantastic. However, there are significant concerns regarding unprofessionalism at the reception desk and instances of poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional and friendly staff
- Beautifully maintained grounds
- High-quality dining/cooks
- Welcoming atmosphere for visitors
Concerns
- Unprofessional reception/front desk behavior
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the quality of the dining and the cooks here; could you tell us more about what a typical daily menu looks like?
- 2The grounds here look beautifully maintained; are there specific outdoor spaces or gardens where residents enjoy spending their time?
- 3With such a high rating for staffing, how do the nurses and aides typically communicate updates or changes in health to family members?
- 4We want to ensure smooth communication with the front office; what is the best way for us to reach the administrative team if we have a question during a visit?
- 5In the event of a medical emergency during the night, what are the specific protocols for notifying the family and coordinating care?
- 6How does the facility organize social activities or group outings to keep residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“My grand mother lives here and it is perfect. The care could not be better. The staff is amazing.”
“The staff are great and frendly”
“The cooks are superior and the facilities people work wonders. I attend a few events a year up there like a "strawberry feed" in mid-summer, outdoor degrees during times of good weather, and visitations. This place is nothing short of a slice of paradise!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Masonic Home has a pattern of recurring deficiencies across multiple surveys, particularly in food safety and dietary services, fire safety systems, and electrical equipment maintenance. One family filed a complaint in 2024 regarding treatment and care quality. While all documented issues show correction dates, the facility continues to struggle with basic operational standards including proper food storage, emergency equipment functionality, and medication management across four separate inspections from 2019 to 2025.
Feb 6, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Services Deficiencies
Meet other general requirements that are deficient.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Aug 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 13, 2023Routine11
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 2, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jun 20, 2023
$1,764
Fine
May 30, 2023
$1,398
Ownership & Operations
Who Operates This Facility
Masonic Home
nonprofit
Ownership & Management
Owners
Masonic Homes of California
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit masonichome.org
Medicare data downloads
Original nursing home datasets
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