Masonic Home for Adults
Families consistently rate this highly — reviewers highlight exceptional care quality. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility offers exceptional care and a wonderful environment for residents, with particular strengths in staff kindness and dining quality. However, families should be aware of recent highly polarized ratings and potential communication gaps with administrative staff at the front desk.
Google Reviews
Google Reviews
28 reviews on Google“Families can expect high-quality care and a beautiful facility, with several long-term reviews praising the staff as amazing and the grounds as gorgeous. However, there are isolated reports of unprofessional behavior at the reception desk and difficulties with management communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional care quality
- Beautiful facility grounds
- Friendly and fantastic staff
- High-quality dining/cooks
Concerns
- Unprofessional reception/front desk behavior
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the quality of the dining and the talent of the cooks here; could you tell us more about how the daily menus are planned?
- 2The grounds here look absolutely beautiful; what kind of outdoor activities or strolls are available for residents to enjoy the scenery?
- 3Since this is a continuing care community, how do you manage the transition for a resident if their medical needs increase over time?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5How does the administration ensure that communication remains clear and consistent between the care team and family members?
- 6We want to make sure our loved one feels welcomed from the moment they arrive; how does the front desk team assist with the check-in process for visitors and new residents?
Personalized based on this facility's data
Key Review Excerpts
“My grand mother lives here and it is perfect. The care could not be better. The staff is amazing.”
“It is hard to describe this wonderful place- unless you have actually been there. The staff is just fantastic. The cooks are superior and the facilities people work wonders.”
“Very rude black woman at reception desk refused to let me speak to any on duty managers. Then she called security to remove me. Luckily a helpful admin coordinator assisted me.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 24, 2026InspectionClean
The facility underwent an annual required inspection and was found to have two significant deficiencies. Both deficiencies cited are Type A, indicating an immediate risk to the health and safety of the residents. Specifically, unsecured chemicals and medications were found in resident rooms.
Feb 14, 2025InspectionClean
The facility underwent an annual required inspection and was evaluated across multiple areas, including resident rooms, common areas, and operational procedures. The report explicitly states that no deficiencies were observed in the areas that were evaluated, and no citations were issued.
Nov 26, 2024ComplaintClean
This report details an investigation into a complaint alleging that facility staff are preventing a resident from leaving the facility. The investigation found that the allegation was unsubstantiated, meaning there was not enough evidence to prove the violation occurred. Overall, no deficiencies were cited in this report.
Oct 31, 2024OtherClean
The facility underwent an unannounced Case Management visit on 10/31/2024. The primary focus was on a resident (R1) who expressed distress about the facility and wished to return to Southern California. The LPA observed R1 exhibiting signs of cognitive impairment, consistent with the physician's diagnosis of dementia/short-term memory loss.
Jul 17, 2024OtherClean
The facility underwent an unannounced Case Management visit on 07/17/2024. The Licensing Program Analyst reviewed resident files and spoke with staff regarding a resident's complex care needs related to wound care and SNIF status. No deficiencies were cited during this inspection.
Feb 28, 2024InspectionClean
The facility underwent an annual required inspection and was evaluated across independent living, assisted living, and memory care units. The inspector noted that all observed areas, including safety equipment and documentation, were satisfactory. No deficiencies or citations were issued during this inspection.
Jan 9, 2024OtherClean
The inspection was conducted following a report of an inoperable boiler causing a lack of heat in the residents' apartments. The administrator reported that a replacement part has been ordered and is expected in three weeks for repair. The report explicitly states that no deficiencies were cited during the visit.
Nov 15, 2023ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Masonic Homes of California
SOLEDAD MARTINEZ
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit masonichome.org
Medicare data downloads
Original nursing home datasets
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