Ivy Park at Santa Monica
Families consistently rate this highly — reviewers highlight compassionate and professional memory care staff. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality memory care and a warm, social environment. However, when touring, you should specifically ask about current staffing ratios and the protocol for resident communication to ensure your needs for responsiveness are met.
Google Reviews
Google Reviews
39 reviews on Google“Families considering Ivy Park at Santa Monica can expect a highly praised care environment, particularly regarding the compassion of the memory care team and the professionalism of the leadership. While many reviewers laud the excellent food and engaging activities, there are historical concerns regarding staffing levels and communication responsiveness that should be verified during your visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional memory care staff
- High-quality dining and meal variety
- Engaging resident activities and outings
- Clean and well-maintained facilities
- Welcoming and attentive leadership
Concerns
- Staffing shortages affecting response times (mentioned by 2 reviewers)
- Difficulty communicating with residents/staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic responses to positive reviews, often mentioning specific staff members and emotional details. For negative reviews, they use a professional, standardized template to invite further private communication.
Questions for Your Tour
- 1We've heard wonderful things about the variety in your dining program; could you tell us more about how the meal menus are planned and if residents have input?
- 2It's great to see how much the leadership team engages with feedback; how does the management team typically communicate important facility updates to families?
- 3With the beautiful location in Santa Monica, what kind of local outings or community excursions do you organize for the residents?
- 4How do you ensure that staff response times remain quick and attentive, especially during the busier evening or overnight hours?
- 5Could you walk us through the specific protocols in place for handling a medical emergency or a sudden change in a resident's health?
- 6We are looking for a very social environment; what are some of the most popular daily activities that help residents connect with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Ivy Park were so kind and sympathetic to her situation, with absolutely no pressure.”
“I had transferred my husband from another facility because I was not happy with the care he was getting. At Ivy Park Santa Monica, I met Richard, the Director and was immediately put at ease.”
“The staff is doing their best but theres just not enough peoole to run this place the way it is advertised to be running.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 7, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 7, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 21, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 17, 2025InspectionClean
The facility underwent an unannounced annual required inspection on September 17, 2025. The inspector noted that the facility appeared clean, sanitary, and appropriately furnished, and reviewed records for staff and residents, finding them current. No deficiencies were cited at this time.
Aug 28, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 27, 2025OtherClean
The facility underwent an unannounced case management visit following a reported resident-on-resident physical altercation. The Licensing Program Analyst reviewed required documentation for two residents (R1 and R2) and observed the residents in separate rooms. No immediate health or safety concerns were noted during the visit.
Apr 10, 2025ComplaintClean
The investigation substantiated the allegation that staff do not ensure the facility fire alarm is in good repair. The primary deficiency cited is the failure to maintain the facility's safety systems, specifically noting that smoke detectors were observed to be disconnected and malfunctioning. This represents a potential health and safety risk to the residents.
Mar 26, 2025ComplaintClean
This report details a complaint investigation conducted regarding allegations of staff failing to meet dietary needs and staff isolating residents without cause. The investigation found that the allegations were unsubstantiated, as multiple staff and residents denied the issues, and documentation supported the current practices. No specific deficiencies were cited in the final report.
Ownership & Operations
Who Operates This Facility
AL Santa Monica Sr Hsg; Oakmont Mgmt.group LLC
VILLARUZ, JUDITH UY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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