Pacific Pines Assisted Living Facility
Families consistently rate this highly — reviewers highlight compassionate and dedicated caregivers. Schedule a visit to confirm the fit.
based on 7 Google reviews
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What this means for your family
This facility is an excellent choice if you are looking for a warm, home-like environment rather than a clinical institution, especially for memory care. The management and specific staff members are highly praised for their professionalism and compassion, though you should verify current staffing levels as recent reviews are sparse.
Google Reviews
Google Reviews
7 reviews on Google“Families can expect a highly personalized and caring environment, with specific praise for the ownership and certain staff members' dedication. While the facility is noted for its unique, cabin-style layout that avoids a depressing atmosphere, some reviewers have noted a lack of detail in recent feedback.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated caregivers
- Unique, non-institutional cabin-style layout
- Professional and responsive management
- High-quality individual service from specific staff
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We love the cabin-style layout of the facility; how does this unique design help residents feel more at home and less like they are in a traditional institution?
- 2It's wonderful to see how much the management values communication; how often can we expect updates regarding our loved one's well-being?
- 3Since the care here is so personalized, how do you tailor daily routines and activities to fit each resident's specific interests?
- 4With such a small and intimate community of 15 residents, how do you ensure that every individual's specific care needs are met throughout the day?
- 5How is the staff trained to respond to medical emergencies or sudden changes in health during the overnight hours?
- 6How do the caregivers foster a sense of community and connection among the residents in such a cozy setting?
Personalized based on this facility's data
Key Review Excerpts
“The young people here were outstanding in their service ,especially Christian Duke really love him ,he went over and beyond to help everyone all of the time ,exemplary ,continue with your work”
“Working with Joel and Ramon has been incredible. Pacific Pines answered my questions in a timely and professional manner.”
“The caregivers truly do care about their patient”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 22, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 27, 2026InspectionClean
FACILITY EVALUATION REPORT
May 13, 2025InspectionClean
The facility underwent a required annual inspection on May 13, 2025. The physical plant, resident rooms, and common areas were generally found to be clean and in good repair. The only deficiency noted was one 'Technical Violation' discussed during the exit interview, which is a non-compliance issue requiring follow-up.
Dec 23, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 20, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 14, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Oct 3, 2024OtherClean
The unannounced visit following a complaint revealed several significant deficiencies. Critical issues included medication administration failures and severe understaffing, which pose immediate risks to residents. Additionally, the facility was cited for lacking adequate emergency supplies and a comprehensive disaster plan.
Mar 13, 2024OtherClean
The pre-licensing inspection was conducted on March 13, 2024. The Licensing Program Analyst observed that the facility has no residents in care and found no deficiencies during the tour. The facility was noted to have adequate safety features, including charged fire extinguishers and an operable signal system.
Ownership & Operations
Who Operates This Facility
Redlands Rehab and Healthcare Systems
ZAMORA, JOEL
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit pacific-pines.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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