Mountain View Pleasant Living
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a small, intimate setting where staff provide personalized attention and emotional connection. However, you should closely monitor administrative communication and verify that care standards are being consistently met, as there have been historical complaints regarding management and neglect.
Google Reviews
Google Reviews
20 reviews on Google“Families can expect a highly compassionate and attentive staff that treats residents like family, often going above and beyond with personal care like hair and nails. While the facility is praised for its beautiful views, cleanliness, and recent renovations, one reviewer raised a serious allegation of neglect, and another noted a past instance of poor communication regarding personal items.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Clean and recently remodeled environment
- Beautiful outdoor patio and mountain views
- Engaging resident activities and personal care
Concerns
- Allegations of resident neglect
- Poor administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews. They address negative feedback by providing historical context or explaining regulatory constraints rather than being dismissive.
Questions for Your Tour
- 1We noticed the beautiful mountain views and the recent remodeling; how do these updated spaces enhance the daily living experience for the residents?
- 2The nursing staff is often praised for being so attentive; could you tell us more about how the team manages personalized care for each resident's specific needs?
- 3With such a small and intimate community of 20 residents, how does the administration ensure that families are kept closely informed about any changes in a loved one's well-being?
- 4What kind of engaging activities or social outings are planned to help residents make the most of the outdoor patio and the beautiful surroundings?
- 5In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family and coordinating care?
- 6How does the facility monitor and address resident care needs to ensure that every person receives the high level of attention the staff is known for?
Personalized based on this facility's data
Key Review Excerpts
“The facility is small, but with a gorgeous patio and the small size means the staff have time to spend with all of the residents. My mom has been living here for almost two years, and every time I visit she has been cared for, kept healthy, and treated as an extension of family.”
“The facility was recently remodelled to feel like home and I must say, it sparkles! The front desk staff work well as a team with getting messages across to the nursing station and to the residents.”
“The staff care for the residents, eat their meals with them and listening to all their amazing stories! Management also takes time for the residents and the family to make sure the transition is smooth and as easy as possible.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 23, 2026InspectionClean
FACILITY EVALUATION REPORT
Apr 3, 2025InspectionClean
The facility underwent a required annual inspection conducted by the Licensing Program Analyst. The inspection covered physical plant, food service, care, and record review. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.
Jan 29, 2025ComplaintClean
The report details a complaint investigation conducted following an unannounced visit. The investigator reviewed records and observed the facility operations, finding that staff are administering medications as prescribed, and residents are receiving adequate care regarding hygiene, food, and activities. All allegations listed were found to be unsubstantiated.
Mar 4, 2024InspectionClean
The inspection identified three deficiencies: one Type A deficiency related to improper freezer temperature control, and two Type B deficiencies concerning missing required documentation for a resident's medical assessment and a staff member's health screening. Immediate corrective action is required for the freezer temperature to mitigate health risks.
Feb 27, 2023InspectionClean
The facility underwent an unannounced Annual Inspection with a focus on Infection Control. The inspector observed appropriate infection control measures, including proper PPE usage, sufficient hand hygiene supplies, and established plans for COVID-19 management. No deficiencies were cited during this review.
Jun 23, 2022ComplaintClean
This report details an unannounced complaint investigation conducted on 06/17/2022. The allegations regarding improper resident appraisal and falsified medical documents were investigated. The findings concluded that the allegations were unsubstantiated, and no deficiencies were cited during the visit.
Aug 24, 2021ComplaintClean
This report details a complaint investigation conducted on behalf of the facility. The allegations regarding resident restrictions on phone calls and visitors were reviewed, and the investigator found insufficient evidence to prove any violations occurred. Consequently, no deficiencies were cited during this visit.
Aug 24, 2021ComplaintClean
This report details a complaint investigation conducted on behalf of the facility. The allegations regarding resident restrictions on phone calls and visitors were reviewed, and the investigator found insufficient evidence to prove any violations occurred. Consequently, no deficiencies were cited during this visit.
Ownership & Operations
Who Operates This Facility
Mountain View Pleasant Living INC
KARA RICHARDSON
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit mountainviewpl.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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