Otterbein Union Township
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 68 Google reviews

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What this means for your family
Otterbein Union Township is highly regarded for its physical and occupational therapy teams and its comfortable, small-house environment. However, families should be aware of serious, recurring reports regarding medication management and nursing responsiveness. If you choose this facility, maintain frequent, active involvement in your loved one's daily care and medication schedule.
Google Reviews
Google Reviews
68 reviews on Google“Otterbein Union Township is a small-house model nursing and rehab facility that receives high praise for its homelike environment, attentive therapy teams, and compassionate nursing aides. However, several families have reported critical failures in medical oversight, including medication management errors, slow response times, and concerns regarding the handling of medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Homelike, small-house environment
- Highly skilled and patient therapy teams
- Compassionate and friendly nursing aides
- Clean and well-maintained facilities
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Poor communication and responsiveness from nursing/management (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and patient care (mentioned by 3 reviewers)
- Inadequate handling of medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you use that input to improve your daily communication with families?
- 2Given the small-house environment, what specific protocols do you have in place to ensure medications are administered accurately and on time?
- 3Could you walk me through your process for keeping families updated when a resident has a change in condition or a medical emergency?
- 4With your focus on a homelike atmosphere, what does the daily routine look like for residents, and how do you ensure personal hygiene needs are consistently met?
- 5Your therapy team receives great praise for their skill; how do they collaborate with the nursing staff to ensure that care remains consistent throughout the day?
- 6What steps is the facility currently taking to address the recent CMS health inspection findings to ensure the highest standard of care for residents?
Personalized based on this facility's data
Key Review Excerpts
“The small house with an open atmosphere works great for our sister. Many thanks to Rachel, Shelby, Kansie , Bella and Katie for the care they give to all the elders.”
“I spent 9-10 days here after release from the hospital. I cannot say enough positive things about the therapists there. I worked mainly with Jean, Lindsey and Anne. They showed such professionalism, giving me tips on proper procedures for every day living with a broken and mending leg.”
“Their DON failed to arrive in a timely manner to a medical emergency, and then insisted a family member gave our patriarch unprescribed opioids to cover herself. CMS complaint filed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with medication management, fire safety systems, and accident prevention, with families filing two complaint reports about safety hazards. The most concerning pattern involves repeated medication labeling and management problems across multiple surveys from 2018-2022, alongside persistent fire safety violations including sprinkler systems and smoke barriers. While all deficiencies show correction dates, the recurring nature of medication and safety issues suggests potential systemic challenges families should investigate further.
Jan 15, 2026Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 12, 2022Routine30
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 31, 2019Routine16
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 19, 2018Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 15, 2025
$14,015
Ownership & Operations
Who Operates This Facility
Otterbein Union Township
nonprofit
Chain Affiliation
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 19
Ownership & Management
Owners
Otterbein Neighborhoods, LLC
Owner · Organization
Otterbein Home
Owner (parent company) · Organization
Baker, Steve
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Paritzky, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rombro, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zisek, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
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