Eastgate Health Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
This facility has a highly regarded therapy department that has helped many residents regain independence. However, given the recurring, serious reports of neglect and slow response times, we strongly advise you to visit in person during off-hours and weekends to observe staffing levels for yourself. Ensure you have a clear, documented plan for communication with the nursing team before admission.
Google Reviews
Google Reviews
104 reviews on Google“Eastgate Health Care Center receives highly polarized feedback, with many families praising the facility for successful rehab outcomes and a warm, clean environment. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inconsistent staffing levels. Families considering this facility should weigh the strong therapy department against recurring reports of slow response times and inadequate hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Warm, welcoming atmosphere
- Helpful and attentive nursing staff (in select cases)
Concerns
- Neglect and poor hygiene (e.g., infrequent bathing, soiled linens) (mentioned by 9 reviewers)
- Slow response times for call lights or assistance (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Understaffing leading to subpar care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily care routines?
- 2With the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
- 3Can you walk me through the daily hygiene and laundry schedule to ensure residents are consistently comfortable and well-cared for?
- 4Given the facility's focus on physical and occupational therapy, how do you integrate those services into the daily life of residents who need extra support?
- 5How does your team manage communication with family members to ensure we are kept fully informed about any changes in our loved one's health or medication?
- 6What specialized training or supervision is provided for the memory care unit to ensure residents there receive the focused attention they need?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT team is phenomenal. He says they 'kick his butt' which is exactly what he needs to get back home.”
“My husband was there about 5 weeks last year. They were short staffed constantly and he received mediocre care on a good day. Terrible care the rest.”
“The nurses work truly outstanding and kept my husband and I updated at all times of any changes. I will always be grateful for how they turned her health around”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Eastgate Health Care Center has recent deficiencies including families filing complaints about medication errors and abuse reporting procedures in 2025. The facility shows recurring issues with fire safety systems, food safety, and resident rights across multiple surveys. While all deficiencies were reportedly corrected, the pattern of fire safety violations appearing in both 2019 and 2022 surveys suggests potential ongoing maintenance challenges that families should discuss during visits.
Aug 28, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 28, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 9, 2022Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 25, 2019Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Eastgate Health Care Center
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 6 of 16 (Best)
Ownership & Management
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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