Otterbein Franklin Seniorlife Comm Res & Com Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 6)
- High staff turnover (57%)
Below average in IN · Below recommended RN staffing · Above average staffing · Below chain average · No penalties on record
What this means for your family
Otterbein Franklin is an excellent choice for independent living, offering a vibrant community and high-quality amenities. However, families seeking nursing or rehabilitation care should exercise extreme caution; please conduct thorough due diligence and ask specific questions about clinical oversight and infection management protocols, as multiple families have reported serious lapses in medical care.
Google Reviews
Google Reviews
77 reviews on Google“Otterbein Franklin offers a highly regarded independent living experience, with residents frequently praising the well-maintained cottages, active social calendar, and friendly community atmosphere. However, the facility faces significant and recurring criticism regarding its nursing and rehabilitation care, with multiple families reporting serious issues such as neglect, poor communication, and failures in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained independent living cottages
- Abundant social activities and amenities
- Welcoming and friendly resident community
- Responsive maintenance and administrative staff
Concerns
- Neglect and poor quality of nursing care in rehab/assisted living (mentioned by 8 reviewers)
- Poor communication and unresponsiveness from management (mentioned by 3 reviewers)
- Understaffing leading to delayed assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding nursing care in the rehab and assisted living areas, what specific steps is the facility taking to improve clinical oversight and ensure consistent quality of care?
- 2With 10 recent state violations, could you walk us through the corrective action plans currently in place to address these compliance concerns?
- 3I noticed that communication is a high priority for families; what is your standard protocol for keeping family members updated on changes in a resident's health or daily status?
- 4I see that you actively engage with online feedback from families; how do you use that input to make tangible changes to the daily experience here?
- 5The independent living cottages look wonderful, but for those in higher levels of care, how do you ensure that staffing levels remain consistent enough to provide timely assistance when a resident calls for help?
- 6What are some of the most popular social activities or community events that residents are currently participating in to stay connected with their neighbors?
Personalized based on this facility's data
Key Review Excerpts
“My fully functioning grandma went to Otterbein for what was suppose to be 20 days of rehab to gain strength from a UTI then return home. Day 16, she was rushed to the ER unresponsive with an UNTREATED UTI that had turned to sepsis and also developed pneumonia.”
“I have been a cottager at Otterbein Franklin for 4 years and am glad I came here. The cottage is perfect to my needs, the yards are mowed, the snow is removed and I have wonderful neighbors.”
“While the building itself is aesthetically pleasing, the quality of care and attention to residents’ needs fell far below acceptable standards based on my family’s experience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns with 52 deficiencies across multiple surveys, including nine complaint-triggered violations where families filed reports. The most recurring issues involve fire safety and building systems, accident prevention, and protecting residents from abuse and neglect. Recent complaints through December 2024 involved reporting failures for suspected abuse and repeated accident hazards, suggesting ongoing safety management problems despite the facility's corrections.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 20, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 21, 2025Routine18
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Jul 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 9, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Otterbein Franklin Seniorlife Comm Res & Com Care
nonprofit
Chain Affiliation
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 11 of 19
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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