Franklin Meadows
Strong Medicare quality ratings; families often praise warm, welcoming, and renovated environment. Still worth an in-person visit.
based on 64 Google reviews

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What this means for your family
While Franklin Meadows has a dedicated activities team and a renovated, welcoming environment, the facility has a history of serious complaints regarding staff responsiveness and hygiene. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically about their protocols for medication administration and call-light response times.
Google Reviews
Google Reviews
64 reviews on Google“Franklin Meadows receives highly polarized feedback, with some families praising a warm, family-like atmosphere and compassionate care, while others report severe concerns regarding neglect, hygiene, and staff responsiveness. While recent positive reviews highlight a renovated facility and dedicated staff, multiple critical reports describe instances of residents being left in soiled conditions, medication errors, and poor communication. Families should exercise caution and conduct a thorough, in-person tour to verify current standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and renovated environment
- Compassionate and attentive nursing staff
- Strong administrative support during admissions
- Engaging activities and community events
Concerns
- Inattentive staff and slow response to call lights (mentioned by 5 reviewers)
- Poor hygiene and cleanliness standards (mentioned by 4 reviewers)
- Medication management errors and negligence (mentioned by 3 reviewers)
- Unresponsive or rude communication with families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed Franklin Meadows has a very active social calendar; could you walk us through a typical day of activities and how you encourage residents to participate?
- 2With a capacity of 114 residents, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3I see that you are very engaged with your online community by responding to most reviews; how do you use that family feedback to improve your daily operations and communication?
- 4Could you explain your current process for medication management and the safeguards you have in place to ensure accuracy and safety for every resident?
- 5We value a clean and comfortable environment; what is your daily housekeeping schedule, and how do you maintain those standards throughout the common areas and resident rooms?
- 6Given the current staffing ratings, could you share how you are working to support your nursing team so they can remain attentive and responsive to the needs of our loved ones?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been a resident of Franklin Meadows since July, 2024, and even though she misses her own home, she is getting excellent care and loves the staff. They really do treat her like family!”
“My mom went for rehab after back surgery Oct 4th, 2022 she wasn’t cared for, no drinking water was offered, her call light went off for 24min because CNA was out smoking.”
“The staff has been cleaning his behind with the same rags they was their bodies with!! Now my dad has e.coli and I'm just praying he survives this nightmare until we can get him to another facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franklin Meadows has recurring safety and operational concerns, with deficiencies primarily in fire safety systems, infection control policies, and resident rights protections. One family filed a complaint regarding failure to properly report suspected abuse or neglect. While all identified issues have correction plans in place, the facility shows a pattern of safety violations across multiple surveys, suggesting ongoing oversight challenges that families should discuss during visits.
Sep 16, 2025Routine8
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 30, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 30, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Franklin Meadows
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 46 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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