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Nursing HomeMedicaid Top Rated

Homeview Center of Franklin

Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.

651 South State Street, Franklin, IN 46131119 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 85 Google reviews

5
4
3
2
1
Homeview Center of Franklin Nursing Home in Franklin, IN — Street View
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What this means for your family

Homeview is highly regarded for its rehabilitation services and dedicated nursing staff, making it a strong candidate for short-term recovery. However, families seeking memory care should be cautious, as multiple reviewers have expressed concerns regarding the facility's ability to manage behavioral challenges and maintain consistent cleanliness standards.

Google Reviews

Google Reviews

85 reviews on Google
Homeview Center of Franklin receives high praise from many families for its compassionate nursing staff, strong rehabilitation team, and a "family-like" atmosphere. However, there are recurring concerns regarding the facility's ability to manage complex memory care needs and occasional lapses in cleanliness and administrative organization.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean6.0Activities8.0Meds5.0Memory4.0Comms8.0ValueN/A

Strengths

  • Warm, attentive nursing and CNA staff
  • Effective rehabilitation and therapy services
  • Strong sense of community and family-oriented culture
  • Proactive communication from leadership

Concerns

  • Inadequate handling of aggressive behaviors in memory care (mentioned by 2 reviewers)
  • Lack of cleanliness in resident rooms and common areas (mentioned by 3 reviewers)
  • Administrative and billing disorganization (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(1)'19(3)'21(22)'23(6)'25(6)'26(5)

Distribution · 84 analyzed

5
72
4
1
3
1
2
3
1
7
17 reviews posted between Jun 10, 2021Jun 11, 2021 · 17 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the warm and attentive nature of your nursing and CNA staff; how do you foster that family-oriented culture among the team?
  • 2What specific protocols are in place to ensure that residents experiencing aggressive behaviors or agitation in the memory care unit are supported and kept safe?
  • 3Could you walk us through your daily cleaning and housekeeping schedule to ensure resident rooms and common areas are kept consistently tidy?
  • 4How does the leadership team approach communication with families regarding changes in billing or administrative updates to ensure everything stays organized?
  • 5What kind of daily activities or social programs are available to help residents stay engaged with the community here?
  • 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating immediate care?

Personalized based on this facility's data


Key Review Excerpts

At Homeview the staff got her up every day, helped her get dressed, and encouraged her to participate in physical and occupational therapy every day. Staff entered the room with a smile every time.

Rehab patient's family · 2025★★★★★

Instead of dealing with the patient accordingly they ship them off to Neuropsychiatric Hospital.

Memory care family member · 2024★★★★★

The business office is subpar and very unorganized. Filled out forms twice to have mom's social security directly deposited to them and it never happened.

Long-term resident's family · 2024★★☆☆☆
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.69hrs
90%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.4%
Mixed vs Avgs
Here
20.4%
US
12.1%
IN
24.8%
Johnson
11.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
19.4%
IN
23.8%
Johnson
24.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.5%
IN
23.5%
Johnson
25.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IN
93.6%
Johnson
92.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.3%
IN
13.0%
Johnson
17.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
14.4%
IN
11.4%
Johnson
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
IN
81.5%
Johnson
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
79.8%
IN
79.0%
Johnson
77.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Johnson
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.6)

Homeview Center has 15 federal deficiencies across three surveys with all violations corrected by the facility. The most recurring issues involve fire safety systems, resident rights, and dietary services. While no families have filed complaints triggering federal investigations, the facility has faced repeated safety-related citations including fire alarm maintenance and sprinkler system issues that families should discuss during visits.

Mar 30, 2026Routine
3
0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 10, 2025Routine
2
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 15, 2024Routine
5
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Homeview Center of Franklin

Organization Type

government

Chain Affiliation

Chain Name

Tlc Management

Chain Size

20 facilities nationwide

Chain avg rating: 4.0/5 · Rank 2 of 20 (Best)

Ownership & Management

Owners

Riverview Hospital

Owner · Organization

100%

Gibson, Cullen

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ott, Dwight

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ott, Gary

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ott, Ryan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Friend, JaynaOfficer / DirectorHyatt, DavidOfficer / DirectorHomview Healthcare Operations Company, LLCManagerTender Loving Care Management INCManagerGavorski, MarkManager
Source: Medicare provider data

Contact

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References & Resources

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