Homeview Center of Franklin
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.
based on 85 Google reviews

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What this means for your family
Homeview is highly regarded for its rehabilitation services and dedicated nursing staff, making it a strong candidate for short-term recovery. However, families seeking memory care should be cautious, as multiple reviewers have expressed concerns regarding the facility's ability to manage behavioral challenges and maintain consistent cleanliness standards.
Google Reviews
Google Reviews
85 reviews on Google“Homeview Center of Franklin receives high praise from many families for its compassionate nursing staff, strong rehabilitation team, and a "family-like" atmosphere. However, there are recurring concerns regarding the facility's ability to manage complex memory care needs and occasional lapses in cleanliness and administrative organization.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Effective rehabilitation and therapy services
- Strong sense of community and family-oriented culture
- Proactive communication from leadership
Concerns
- Inadequate handling of aggressive behaviors in memory care (mentioned by 2 reviewers)
- Lack of cleanliness in resident rooms and common areas (mentioned by 3 reviewers)
- Administrative and billing disorganization (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warm and attentive nature of your nursing and CNA staff; how do you foster that family-oriented culture among the team?
- 2What specific protocols are in place to ensure that residents experiencing aggressive behaviors or agitation in the memory care unit are supported and kept safe?
- 3Could you walk us through your daily cleaning and housekeeping schedule to ensure resident rooms and common areas are kept consistently tidy?
- 4How does the leadership team approach communication with families regarding changes in billing or administrative updates to ensure everything stays organized?
- 5What kind of daily activities or social programs are available to help residents stay engaged with the community here?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“At Homeview the staff got her up every day, helped her get dressed, and encouraged her to participate in physical and occupational therapy every day. Staff entered the room with a smile every time.”
“Instead of dealing with the patient accordingly they ship them off to Neuropsychiatric Hospital.”
“The business office is subpar and very unorganized. Filled out forms twice to have mom's social security directly deposited to them and it never happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Homeview Center has 15 federal deficiencies across three surveys with all violations corrected by the facility. The most recurring issues involve fire safety systems, resident rights, and dietary services. While no families have filed complaints triggering federal investigations, the facility has faced repeated safety-related citations including fire alarm maintenance and sprinkler system issues that families should discuss during visits.
Mar 30, 2026Routine3
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 10, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 15, 2024Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Homeview Center of Franklin
government
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit homeviewhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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