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Strong Medicare quality ratings; public reviewers often praise experienced in managing complex behavioral and dementia needs. Still worth an in-person visit.
based on 38 Google reviews
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No Medicare penalties on record · Zero findings in latest survey
Majestic Care of Fort Wayne has a strong overall Medicare rating. Public reviewers frequently mention: experienced in managing complex behavioral and dementia needs and compassionate individual staff members. Review the component ratings and current source records before deciding.
Majestic Care of Fort Wayne presents a deeply polarized experience for families. While recent reviews praise the facility for its handling of complex behavioral health and dementia cases, older and some recent negative reports cite severe lapses in basic hygiene, delayed call-light responses, and inconsistent therapy schedules. Families should be aware of the stark contrast between the high praise for specific staff members and the recurring reports of neglect and poor facility maintenance.
Quality Themes
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Rating Trends
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Distribution · 36 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“Amazing building for residents with complex issues. Carvetta and her nursing team care so deeply for the patients, Alexis is amazing to work with & Gregg is the icing on the cake with equal parts care and enforcing the rules so that everyone has a safe a peaceful place to call home.”
“She has been there for rehab for a broken femur only. She has not been to therapy since last Wednesday. Something to do with her insurance. They kept telling her that it could be another 10 days before she got back to therapy.”
“Issues about an individual not getting showers, changed, hygiene, medication. MEDICATIONS ARE LEFT ON THE TABLE. EVEN DOUBLE DOSES!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 5 violations across multiple surveys. The most recurring issues involve medication management (including unnecessary drugs and dosing errors), resident protection from abuse and neglect, and various safety/infrastructure problems. While the facility has corrected past violations, the repeated nature of serious concerns like medication errors and abuse protection failures suggests ongoing quality challenges families should carefully consider.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Majestic Care of Fort Wayne
for profit
Owners
Undisclosed
Ownership Data Not Available · Organization
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