Majestic Care of Fort Wayne
Strong Medicare quality ratings; families often praise experienced in managing complex behavioral and dementia needs. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While recent reviews suggest an improvement in management and specialized care for complex needs, the facility has a history of serious lapses in basic hygiene and medication safety. We strongly recommend that you conduct an unannounced visit to observe cleanliness and call-light response times personally before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“Majestic Care of Fort Wayne presents a deeply polarized experience for families. While recent reviews praise the facility for its handling of complex behavioral health and dementia cases, older and some recent negative reports cite severe lapses in basic hygiene, delayed call-light responses, and inconsistent therapy schedules. Families should be aware of the stark contrast between the high praise for specific staff members and the recurring reports of neglect and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Experienced in managing complex behavioral and dementia needs
- Compassionate individual staff members
- Effective communication from specific leadership
Concerns
- Neglect of basic hygiene and resident care (mentioned by 5 reviewers)
- Delayed or ignored call-light responses (mentioned by 3 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 3 reviewers)
- Inconsistent or missing therapy sessions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much leadership engages with the community through their responses; how do you ensure that important updates about a resident's care are communicated consistently to us as a family?
- 2We are looking for a place that can handle complex needs; could you tell us more about your team's specific experience and training in managing dementia and behavioral changes?
- 3What specific protocols do you have in place to ensure that call lights are answered promptly and that basic hygiene and personal care needs are met throughout the day?
- 4How do you manage medication administration and what steps are taken to ensure there are no gaps in therapy sessions or medical treatments?
- 5Could you describe the daily activity calendar and how you work to keep residents engaged with meaningful events and social opportunities?
- 6What is the process for handling medical emergencies after hours, and how quickly can a physician or supervisor be reached?
Personalized based on this facility's data
Key Review Excerpts
“Amazing building for residents with complex issues. Carvetta and her nursing team care so deeply for the patients, Alexis is amazing to work with & Gregg is the icing on the cake with equal parts care and enforcing the rules so that everyone has a safe a peaceful place to call home.”
“She has been there for rehab for a broken femur only. She has not been to therapy since last Wednesday. Something to do with her insurance. They kept telling her that it could be another 10 days before she got back to therapy.”
“Issues about an individual not getting showers, changed, hygiene, medication. MEDICATIONS ARE LEFT ON THE TABLE. EVEN DOUBLE DOSES!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 5 violations across multiple surveys. The most recurring issues involve medication management (including unnecessary drugs and dosing errors), resident protection from abuse and neglect, and various safety/infrastructure problems. While the facility has corrected past violations, the repeated nature of serious concerns like medication errors and abuse protection failures suggests ongoing quality challenges families should carefully consider.
Dec 11, 2025Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jul 5, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 21, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 11, 2024Routine2
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jan 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 28, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Majestic Care of Fort Wayne
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 34
Ownership & Management
Owners
Daviess County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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