Ormond Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise warm, attentive, and friendly staff. Still worth an in-person visit.
based on 120 Google reviews

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What this means for your family
This facility is highly regarded for its social environment and friendly staff, making it a great fit for independent seniors who want to stay active. However, families should be cautious regarding administrative processes; ensure all deposit and refund policies are clearly documented in writing and verify the level of care provided if your loved one has significant medical needs.
Google Reviews
Google Reviews
120 reviews on Google“Ormond in the Pines is a senior living community that receives high praise for its warm, attentive staff and vibrant social atmosphere. Families frequently highlight the facility's cleanliness, engaging activities, and high-quality dining options. However, some reviewers have raised serious concerns regarding administrative transparency, billing disputes, and inconsistent care standards during periods of management turnover.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Active social calendar and community events
- Clean and well-maintained facility
- High-quality dining experience
Concerns
- Difficulty obtaining refunds for deposits after resident death or cancellation (mentioned by 2 reviewers)
- Inconsistent or poor communication from management regarding billing and care (mentioned by 3 reviewers)
- Understaffing or slow response times to resident needs (mentioned by 2 reviewers)
- Concerns regarding food quality and service consistency (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through what a typical week of community events looks like for a new resident?
- 2Since communication is so important for families, what is your standard process for keeping us updated on changes in care or billing matters?
- 3With a 4-star staffing rating, how do you ensure that response times for resident needs remain consistent throughout the day and night?
- 4I understand that billing and deposit policies can be complex; could you explain the specific process for handling account closures or refunds to ensure everything is transparent?
- 5Given the focus on the dining experience, how do you gather feedback from residents to ensure the meal quality and service remain consistent with their preferences?
- 6How does your team coordinate with outside medical providers to ensure that medication management is handled safely and effectively for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff and especially the executive management team are warm and kind. Not just "nice" (you know what I mean?) but truly kind.”
“My mom who had severe mental and physical limitations was not taken care of at all. She was only there 3 days. We came to visit her and she had had no meds or shower in that time.”
“I researched many senior living places before I selected Ormond in the Pines. I am so glad I chose this facility and so is she. They take such good care of her there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 35 deficiencies across recent surveys, with one complaint filed by families regarding resident documentation rights. The most recurring issues involve care planning and medical records, emergency preparedness, and safety systems maintenance. While all deficiencies show correction dates, the pattern reveals ongoing challenges with maintaining compliance standards across basic care coordination, facility safety protocols, and emergency planning requirements.
Apr 2, 2026Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Aug 27, 2025Routine16
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Aug 19, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 23, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Quality of Life and Care Deficiencies
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 26, 2022Routine1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Ormond Rehabilitation and Nursing Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 27 of 54
Ownership & Management
Owners
Ormond Rehabilitation and Nursing Member, LLC
Owner · Organization
Apja Opco LLC
Owner (parent company) · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Gpja Opco LLC
Owner (parent company) · Organization
Jacksonville 4 Member Opco LLC
Owner (parent company) · Organization
Jacksonville 4 Opco Partners LLC
Owner (parent company) · Organization
Jflnho Capital Group, LLC
Owner (parent company) · Organization
Mkja Opco LLC
Owner (parent company) · Organization
Rpja Opco LLC
Owner (parent company) · Organization
Slja Opco LLC
Owner (parent company) · Organization
Zbl-18 LLC
Owner (parent company) · Organization
Brecher, Hal
Owner (parent company)
Landa, Judy
Owner (parent company)
Lowy, Shlomo
Owner (parent company)
Platschek, Alexander
Owner (parent company)
Platschek, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit ormondinthepinessl.com
Medicare data downloads
Original nursing home datasets
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