Avante at Ormond Beach, INC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
While the facility's therapy department receives consistent praise for helping patients recover, the frequency of reports regarding neglect, hygiene issues, and poor communication is alarming. If you choose this facility, maintain a daily physical presence to monitor your loved one's care and be prepared to escalate concerns directly to corporate management if local staff are unresponsive.
Google Reviews
Google Reviews
89 reviews on Google“Avante at Ormond Beach is a polarizing facility where experiences range from high-quality rehabilitation to severe allegations of neglect. While some families praise the therapy department and specific staff members for their compassion, a significant number of reviewers report issues with hygiene, inadequate staffing, and poor communication. Families should be aware of consistent complaints regarding delayed response times, cleanliness, and the management of medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Some highly compassionate and attentive individual staff members
- Active community environment for residents
- Responsive administrative staff for some families
Concerns
- Neglect and lack of basic hygiene (soiled diapers, lack of bathing) (mentioned by 12 reviewers)
- Understaffing leading to slow response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff/nurses (mentioned by 7 reviewers)
- Theft of resident belongings (mentioned by 4 reviewers)
- Facility cleanliness and odors (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the feedback regarding response times, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I noticed the facility has a 2-star staffing rating; how do you manage daily care tasks like bathing and hygiene to ensure residents are consistently clean and comfortable?
- 3Could you walk me through your process for tracking and securing personal belongings to prevent items from going missing?
- 4Since physical and occupational therapy are noted as strengths here, how do you integrate those services into the daily routine of residents who need extra support?
- 5What is your standard procedure for communicating updates or concerns to family members, and who is the primary point of contact if we have questions about our loved one's care?
- 6How do you maintain the cleanliness and air quality in the living areas, and what is your daily schedule for housekeeping in resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“My Mom has been in this rehab facility for one month as of today. When she first got there all I could think of was getting her out. I made a call to the corporate office and the very next day I started seeing changes.”
“My father has been a resident at Avante at Ormond Beach since May. He loves the staff! Has been extremely well taken care of! I didn’t expect him to adjust so well, but he is truly happy!”
“My mother was recently a patient at Advante for therapy for a broken hip. The 10 days that my mom was in the facility she was not sponge bathed once and was left to sit in soiled diapers sometimes for several hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 7 complaint reports that triggered federal investigations, indicating ongoing resident or family dissatisfaction. The most recurring problems involve medication management, respiratory care, and nursing staffing issues, with respiratory care deficiencies appearing across multiple years from 2021 to 2024. While the facility corrects identified problems, the repeated issues in core care areas and sustained complaint activity suggest persistent operational challenges that families should carefully consider.
Mar 20, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Feb 23, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 10, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 26, 2023Complaint1
Infection Control Deficiencies
Report COVID19 data to residents and families.
Apr 27, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Avante at Ormond Beach, INC
for profit
Chain Affiliation
Avante Centers
11 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Ag Holdings, INC.
Owner · Organization
Mona Mizrachi 1994 Trust
Owner (parent company) · Organization
Sisel Klurman 2001 Revocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit avantecenters.com
Medicare data downloads
Original nursing home datasets
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