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Assisted Living

Brookdale Ormond Beach

Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.

550 Wilmette Avenue, Adult Congregate Facility · Ormond Beach, FL 32174140 bedsLicensed & Active
Google rating
4.5/5

based on 29 Google reviews

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What this means for your family

This facility is a strong choice if you value a clean, small-scale community where staff members are personally invested in resident well-being. However, you should investigate recent reports of high staff turnover and ask about the consistency of care during evening shifts.

Google Reviews

Google Reviews

29 reviews analyzed
Families often praise the facility for its warm, compassionate staff and a welcoming, clean environment that feels like a small community. However, some recent concerns have been raised regarding high employee turnover and potential issues with staffing consistency during evening hours.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and caring staff
  • Clean and well-maintained facility
  • Welcoming and personalized leadership
  • Engaging resident activities

Concerns

  • High employee turnover
  • Reduced responsiveness from evening staff

Rating Trends

Tap a year to see what changed

2343.3'18(4)5.05.0'20(11)4.55.0'22(2)5.04.0'24(7)5.0'26(1)

Distribution

5
24
4
1
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0
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How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to see how much the leadership team engages with the community; how would you describe the personal connection between the management and the residents here?
  • 2We've heard great things about the cleanliness of the facility; what is your daily routine for maintaining the common areas and resident rooms?
  • 3The resident activities seem very engaging; could you walk us through a typical weekly calendar and how residents can participate in social events?
  • 4Since we will be away during the night, how does the care team ensure that the level of responsiveness and attentiveness remains consistent during the evening and overnight shifts?
  • 5What is the protocol for handling medical emergencies or sudden changes in health during the late-night hours?
  • 6With a community of 140 residents, how do you ensure that the staff maintains that compassionate, personalized touch that the facility is known for?

Personalized based on this facility's data


Key Review Excerpts

CVS told us my antibiotic had been mailed and delivered, but I never got it. Mary tracked it down and found out they hadn’t even sent it. She drove by, picked up the prescription, and brought it to me. Service over and above!!!!

Resident's family · 2024★★★★★

The staff here are wonderful! Especially Bruce & Joanna who went out of their way to make a relative's transition to the facility safe & welcoming.

Relative of resident · 2020★★★★★

He is receiving excellent care and attention. Brookdale is small enough the Staff can get to know the residents and not just their room number and their chart.

Resident's family · 2018★★★★★
Source: 29 Google reviews

State Inspection History

State Inspections

Source: FL State Licensing Agency

13total
7deficiencies

Key Findings

7 deficiencies from 13 inspections

Nov 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 14, 2024Routine
CleanReport

No deficiencies found during this inspection.

Oct 5, 2020Routine
CZ830Corrected Nov 10, 2020

EMERGENCY MANAGEMENT PLANNING

Apr 1, 2019Routine
CleanReport

No deficiencies found during this inspection.

Jan 31, 2018Routine
AN276Corrected Apr 12, 2018

LNS - NURSING SERVICES

A0052Corrected Apr 12, 2018

MEDICATION - ASSISTANCE WITH SELF-ADMIN

A0056Corrected Apr 12, 2018

MEDICATION - LABELING AND ORDERS

Apr 24, 2017Complaint
CleanReport

No deficiencies found during this inspection.

Dec 7, 2016Complaint
CleanReport

No deficiencies found during this inspection.

Mar 25, 2015Other
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ahc Southland-ormond Beach, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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