Coquina Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 243 Google reviews
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What this means for your family
Coquina Center's rehabilitation department receives consistent praise, making it a potential option for short-term recovery. However, the recurring reports of neglect, hygiene issues, and slow response times are critical red flags. If you choose this facility, we strongly advise daily, unannounced visits to monitor your loved one's care personally.
Google Reviews
Google Reviews
243 reviews on Google“Coquina Center presents a highly polarized experience for families, with recent reviews oscillating between praise for a clean, well-staffed facility and severe allegations of neglect. While many visitors highlight the friendliness of the staff and the effectiveness of the rehabilitation department, a significant number of families report critical failures in basic care, including slow call-light response times, poor hygiene, and issues with medication management. Families considering this facility should be aware that experiences appear inconsistent and heavily dependent on the specific shift or unit.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Generally clean and well-maintained facility grounds
- Friendly and helpful administrative staff
- Responsive care plan meetings
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with personal care/incontinence (mentioned by 10 reviewers)
- Inedible or poor quality food (mentioned by 7 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 6 reviewers)
- Presence of cockroaches/pest issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you have a 5-star rating for physical and occupational therapy, how do those teams coordinate with the nursing staff to ensure residents stay active throughout the day?
- 2I noticed your administrative team is very active in responding to feedback online; how does that same level of communication translate to keeping families updated on their loved one's daily care?
- 3Could you walk me through your current process for responding to call lights and how you ensure residents receive timely assistance with personal care needs?
- 4Since staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent care and supervision during nights and weekends?
- 5We’ve read some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served to residents?
- 6How does your team handle routine facility maintenance and pest control to ensure that the living environment remains clean and comfortable for everyone?
Personalized based on this facility's data
Key Review Excerpts
“Call lights are not answered especially at night. Staff is rude. Cockroaches which I pointed out to several staff.”
“The Care Plan team is excellent! Honest information shared by caring staff. Yes, the time is limited as they have many plans to discuss but it is what it is.”
“The nurses and aides were very PLEASANT and HELPFUL. The floors on EVERY hallway was shiny, and clean. My love one was being WELL taken care of.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Coquina Center has a concerning pattern with treatment and care delivery, cited three times across different surveys including one complaint-triggered case where families filed reports. The facility has struggled with providing appropriate care according to resident orders and preferences, along with issues in mobility care, medication management, and hospice coordination. While all deficiencies show correction dates, the recurring problems with basic care delivery suggest ongoing quality challenges families should carefully evaluate.
Feb 26, 2026Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 26, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 19, 2022Routine3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Ownership & Operations
Who Operates This Facility
Coquina Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 2 of 30 (Best)
Ownership & Management
Owners
Coquina Center Holdco LLC
Owner · Organization
Lce Partners LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit coquinacenter.com
Medicare data downloads
Original nursing home datasets
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