Orchard Pointe Health Campus
Strong Medicare quality ratings; families often praise clean, well-maintained, and odor-free facility. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
Orchard Pointe offers a highly engaging environment with excellent rehab and social programming, making it a strong choice for many. However, because there are conflicting reports regarding staff conduct and the facility's ability to handle complex dementia needs, we recommend scheduling a tour during off-hours to observe staff interactions and asking specifically about their training and staffing ratios for memory care residents.
Google Reviews
Google Reviews
71 reviews on Google“Orchard Pointe Health Campus is widely praised for its clean, modern facility and a compassionate, attentive staff that makes residents feel like family. Families frequently highlight the effectiveness of the rehab program and the engaging activities provided, though there are isolated reports of unprofessional behavior and concerns regarding care for complex dementia patients.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Warm, attentive, and friendly nursing staff
- Engaging and active social programming
- Effective short-term rehab services
Concerns
- Reports of unprofessional or disrespectful staff behavior toward residents (mentioned by 2 reviewers)
- Inadequate care or equipment for complex dementia/memory care needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what specific protocols do you have in place to ensure the campus stays fresh and odor-free?
- 2Since we are looking for a very attentive environment, how do you support your nursing staff in maintaining that warm, friendly connection with every resident?
- 3What specific training or specialized equipment does your team use to support residents with complex dementia or memory care needs?
- 4Could you tell us more about the social programming and what a typical afternoon of activities looks like for the residents here?
- 5In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
- 6We noticed the management is active in responding to community feedback; how does the administration use resident or family suggestions to address any recent state inspection findings?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was great! But the activity girls rock! My aunt has a history of depression and when she was staying at Orchard Pointe, I had never seen her so happy to be alive!”
“Everyone I have met and had interaction with at the HC facility were professional and very supportive. The 'caregivers' in the memory care unit deserve special notice as I have witness from my interaction with them and their willingness to support my partner and my many questions.”
“One of the first things I noticed was every staff member including all the behind the scenes staff in laundry, housekeeping, and the kitchen knew my Mom’s name. That makes the resident and their family feel at ease and welcomed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Orchard Pointe has concerning deficiencies including two complaint-triggered violations in January 2025 where families reported issues with resident protection from abuse and neglect. The facility shows recurring problems across safety systems, infection control, and food service quality, with all violations reportedly corrected but spanning multiple surveys from 2023-2025, suggesting ongoing operational challenges.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 13, 2026Routine6
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 10, 2025Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 26, 2024Routine3
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Orchard Pointe Health Campus
nonprofit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 52 of 120
Ownership & Management
Owners
Harrison County Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit orchardpointehc.com
Medicare data downloads
Original nursing home datasets
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